Reservations Assistant at Clark Planetarium - Salt Lake County (UT) : Job Details

Job Description

Assists the Reservations Coordinator with coordination of group reservations. Helps to bring groups to the Clark Planetarium Dome theatre, IMAX theatre, Science on a Sphere exhibit, and summer programs. Takes phone calls from teachers and other group leaders, responds to emails, and inputs information into the Galaxy System. During the school year, assists with receiving visiting groups. During the slow season (June-August), performs other duties as assigned and provides general administrative support for the Clark Planetarium.

Areas of Responsibility:

* Answers phone calls and checks voicemail messages to receive reservations information and communicates information back to teachers and group leaders.

* Organizes and responds to emails, including answering questions and inquiries.

* Inputs reservations information into the Galaxy System including various steps to secure the show time, verify the school and teacher information, input the order, build the confirmation sheet, collect sales tax exemption forms, and email the confirmation sheet back to the group.

* Helps with determining areas where systems and processes could operate more efficiently.

* During the school year, assists with receiving of visiting school groups especially in the absence of the Reservations Coordinator. This may involve coming in earlier or increasing hours on some days to be available during specific hours.

* Works with other planetarium employees in offering exceptional customer service to teachers, students, and chaperones during field trips to the Clark Planetarium.

* During the slow season (June-August), performs other duties to support summer programs and prepare for the upcoming school year, or that improve the reservations process and experience. Provides general administrative support the Clark Planetarium.

Knowledge, Skills, and Abilities:

* Proficiency with the general operation of computers.

* Good typing skills and attention to detail.

* Ability to communicate clearly and effectively both on the phone and through email.

* Ability to work effectively with a wide variety of people.

* Ability to work as a team as well as independently.

* Ability to offer exceptional customer service.