Reservations Clerk AYS - Concord Hospitality Enterprises Company : Job Details

Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation. - Be able to accurately give directions and information regarding the immediate and metro area. - Reads log book(s) and memos daily. - Keeps up-to-date on in-house groups and functions. - Posts up demonstrating a readiness to help. - Follows security procedures with regard to room keys, masters, etc. - Each associate will be required to follow the rules as found in the Marriott/ Concord Hospitality Associate Handbook. - Assists in pre-registration and blocking of reservations when necessary. - Have thorough knowledge of hotel credit and check cashing policies and procedures. - Handles guest check-in and check-outs in a courteous and professional manner. - Have knowledge of reservations and procedures take same day reservations. Know the cancellation procedures and walk procedures. - Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.). - Maintains neatness and...Reservations, Clerk, Room Service, Reservation, Retail