Reservations Coordinator - Country Travel DISCOVERIES : Job Details

Company: Country Travel Discoveries, LLC

Position: Reservations Coordinator

Start Date: ASAP

Employment Type: Full-time (approximately 40 hours per week)

CTD Hours: 8:30am - 5:00pm

Salary Range: $48,000 - $50,000 (dependent on experience)

Other: This is an in-office position located in Elm Grove, WI

Required Experience

· We are looking for a candidate who is passionate about travel. Candidates must be confident and comfortable speaking on the phone, have excellent judgement, a magnetic personality, and a strong interest in serving people.

· Having served in the tourism industry (hotel/airline/etc.) is a plus.

· Individuals holding an Associates/Bachelor's degree is a plus.

Company Description

Country Travel Discoveries (CTD) is a group tour operator that offers handcrafted and meticulously planned vacation experiences across the U.S. and abroad. Launched in 2012, CTD has continued the tradition of avoiding crowded tourist destinations, preferring back roads, cultural attractions, and local stops – many arranged with area hosts exclusively for us. Our team prioritizes finding unique experiences that travelers can't get on their own.

Job Summary

The main responsibility of a CTD Reservations Coordinator is to engage with travelers on the phone and process tour bookings. Though there are other responsibilities listed below, CTD is looking for an individual who is confident speaking with others, passionate in talking about travel, and provides a warmth in conversations.

Role Responsibilities

· Answers traveler questions about CTD tours, traveler mailings, special requests, meals, mobility, and more

· Processes tour reservations, tour cancellations, tour transfers, invoices, and payments utilizing CTD's Centaur reservation system

· Handles the organization of CTD catalog requests and mails them out in a timely manner

· Understands CTD/Travel Guard's travel insurance policy and helps travelers buy coverage for their tour

· Coordinates, assembles, and mails tour Get Ready, Get Set, Go and Thank You documents to travelers

· Sorts and distributes incoming CTD mail

· Handles the CTD Reservations email box

· Monitors, orders, and stocks office supplies and stationary

· Properly represents CTD with travelers on the phone

· Is willing to travel on one CTD tour every 1-2 years

· Performs other duties as assigned

Requirements

· Knowledge of US and world geography

· Ability to multitask and manage changing and/or competing priorities

· Detail oriented in nature

· Extensive knowledge in Microsoft office, including Excel and Word

· Excellent communication skills and able to articulate CTD's mission and brand with confidence and passion

· Has integrity, values honesty, and treats people with respect

· Willingness to travel (domestic and/or international)

· Hard-working mentality and prioritizes supporting CTD by showing up for work each day with a joyful attitude

Languages

· Strong command of written and oral English

Contact

Andrea Brooks at [email protected]