Reservations Manager - Pyramid Global Hospitality : Job Details

About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana Overview Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Reservations Manager to oversee the operations of our Guest Services team to launch this world-class property Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role The Reservations Manager oversees the reservation department, ensuring that all reservations are handled and processed promptly and accurately. The position requires exceptional customer service skills, strong organizational abilities, and the capacity to lead a team. This individual will work closely with the Director of Revenue Management and sales department to manage hotel inventory with the goal of maximizing occupancy and room revenue. What you will be doing:

• Managing reservations: Overseeing the reservation process and ensuring a smooth room booking process
• Supervising group reservations: Maintaining good relationships with commercial clients and preparing for changes in hotel availability
• Analyzing reservation data: Monitoring trends and using data to make decisions about staffing, table management, and other operations
• Collecting and processing payments: Taking payment information from guests and keeping it safe
• Training staff: Training staff and recording company and travel agent rates
• Customer service: Answering phones and providing customer service to people planning a visit
• Revenue management: Developing pricing strategies, analyzing sales data, and managing reservation systems
• Working under pressure: Working well in a fast-paced environment, remaining calm and courteous, and focusing on guest needs

What you bring to the role:

• Bachelor's degree preferably in Hospitality Management or business-related field.
• 3-5 years of management experience in reservations in a hotel or resort.
• Computer proficiency with hotel property management systems.
• Analytical thinker that can read, interpret, and respond to strategy related data.
• Ability to work under pressure and collaborate with team members to develop sound strategies to improve revenues.
• Excellent problem solver with a customer-centric focus.
• Knowledge of revenue management principles and practices.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. #BMC-Okana