Residence Life Specialist III - Stephen F. Austin State University : Job Details

Residence Life Specialist III Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

In order to qualify for this position, you must complete ALL sections of the Human Resources application INCLUDING the reference section. In order for your application to be considered, we must have a completed reference on file.

Desired start date is January 2, 2025.

Posting Details

Position Information

Job Title Residence Life Specialist III

Full Time/Part Time Full Time

FLSA Non-Exempt

General Job Description

This is a senior-level position responsible for serving as a lead in the area of housing assignments. Responsible for the process of assigning and billing residential students throughout the year, including: room change charge adjustments, private room billing, and damage billing, and various other Residence Life related transactions. Greets and answers questions from department visitors; accepting walk-in applications, writing receipts and distributing printed information about residence halls and departmental policy. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Manager of Residence Life Assignments.

Essential Job Functions

1. Oversees departmental correspondence and maintenance of the main departmental e-mail account.

2. Serves as lead in the area of housing assignments.

3. Maintains and coordinates special group housing assignments, including: Athletics, School of Honors, ROTC and International Programs.

4. Implements, performs and initiates the process of student housing assignments. Performs processes for student billing and charges related to the Residence Life department.

5. Creates and promotes departmental marketing tools and publications, including: newsletters, brochures, flyers, and e-mail communication.

6. Processes information required for a variety of periodic reports and operating various office and computer equipment.

7. Provides customer service by phone, email, and greeting customers that come to department for various needs.

8. Processes and maintains housing cancellations, refunds, forfeits, and break contract fees.

9. Audits charges that have previously been made to student accounts and IDT's.

10. Processes private room requests and billing adjustments for student accounts.

11. Processes billing and assignments for students requesting early arrival.

12. Processes break housing requests for each facility break, including: Thanksgiving, Winter Break, Spring Break, and Easter holidays.

13. Processes paperwork for cases of abandoned property.

14. Organizes and supervises special events within the department.

15. Maintains and retains appropriate files in the office, storage and disposal.

Non-Essential Job Functions

1. Serves on university committees, as necessary.

2. Maintains student files in relation to housing and residence life.

3. Answers a variety of office calls and correspondence on a daily basis.

4. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

1. Knowledge of, or the ability to learn, department and university regulations, procedures and policies.

2. Skill in using computer applications including spreadsheet, database, and word processing software.

3. Skill in completing assignments accurately with attention to detail.

4. Skill in using standard office equipment and software.

5. Organizational skills in managing projects simultaneously while maintaining a satisfactory work product.

6. Ability to identify problems, evaluate alternatives, and implement effective solutions.

7. Ability to communicate effectively in both oral and written form.

8. Ability to maintain effective interpersonal relationships.

9. Ability to work successfully as a member of a team and independently with moderate supervision.

10. Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.

11. Ability to handle sensitive and confidential information responsibly.

12. Ability to work effectively and patiently with students and the general public.

Physical Demands

Required Education

High school diploma or equivalent is required.

Required Experience and Training

Three years of related experience is required. Experience using computer and data-based programs is required.

Preferred Qualifications

Some college coursework in business, information systems, computer science, or communication is preferred. Experience meeting and assisting students and the general public is preferred.

Special Conditions for Eligibility

This is a security-sensitive position subject to criminal record check.

This is an IT-sensitive position subject to the Computer and Network Security policy.

Min Pay Rate

Mid Pay Rate

Salary Information Salary Grade - 17

Specific Job Requirements/Duties for this Posting

Is Background Check Required? Yes

Benefit and Retirement Eligibility

This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-###-####.

Posting Detail Information

Posting Number S2024-166

Candidates Eligible to Apply Open to all qualified applicants

Number of Positions Available 2

Posted Date 12/02/2024

Review Start Date 12/06/2024

Close Date 12/13/2024

Work Schedule Monday-Friday 8:00 AM-5:00 PM with some weekends

Open Until Filled No

Special Instructions to Applicants

In order to qualify for this position, you must complete ALL sections of the Human Resources application INCLUDING the reference section. In order for your application to be considered, we must have a completed reference on file.

Desired start date is January 2, 2025.

Posting Quick Link

Contact Information

Contact Name Kathryn Salas

Contact Phone (936)###-####

Contact Email [email protected]

Contact Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Which of the following best represents your education background?

+ Attended school but did not receive High School Diploma or GED

+ Completed High School Diploma or GED

+ Completed Associate's Degree or two years of college

+ Completed Bachelor's Degree

+ Completed Master's Degree

+ Completed Doctoral Degree or ABD

+ * If you completed a college degree, please indicate your major field of study.

(Open Ended Question)

+ * Which of the following best represents the number of years experience you possess relating directly to the job to which you are applying?

+ Less than one

+ One to two

+ Three to four

+ Five to six

+ Seven to eight

+ Nine or more

+ * Do you have experience with computer use (word processing, database and spreadsheet applications)?

+ Yes

+ No

+ * How many years of direct customer service do you have?

+ 0-1

+ 2-5

+ 5-10

+ over 10

+ * Do you have experience in housing/residence life?

+ Yes

+ No

+ * Please describe your experience working with students in a higher education environment.

(Open Ended Question)

+ * What is your philosophy on serving the public and/or students?

(Open Ended Question)

+ * Are you a current employee of the university?

+ Yes

+ No

Documents Needed To Apply

Required Documents

+ Resume

+ Cover Letter

+ List of References

Optional Documents

+ Letter of Recommendation