Resident Monitor - Acacia Network : Job Details

Supportive Housing

Resident Monitor Bronx, NY : 1/9/2023

Job Description

Job ID#:

3483

Job Category:

Supportive Housing

Position Type:

Full Time

Details:

Under supervision of the Program Director, theResident Monitor is responsible for providing after hours coverage, support, and crisis intervention to tenants/guests/staff at Mosholu Gardens. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.The salary is $40K/Year.

KEY ESSENTIAL FUNCTIONS:

+ Ensure the safety of the facility and the tenants

+ ensure tenants are in basic adherence with Rules and Regulations, provide mild interventions, keep staff up to date to provide higher level interventions

+ Provide all tenant information and daily report logs requested in a timely and accurate manner

+ Ensure facilities are maintained and repairs are followed up with to create a positive environment of care. This includes ensuring the staff areas and common areas are cleaned and organized and trash is emptied. Work orders to be forwarded to appropriate persons

+ Monitor the facilities, staff and tenants to ensure that all after hours operations are within the Acacia expectations, regulations and contractual obligations

+ Provide on-site crisis intervention

+ Maintains appropriate documentation of all tenants contacts in log

+ Handle special assignments, duties and functions as assigned

+ House Runs - regular presence in the lobby and on the residential floors

+ Maintains notes on approved tenant meetings held in conference room after hours

+ Assist tenants with laundry, shopping, appointments, if needed and directed by supervisor

+ Ensure laundry room is closed/opened at appropriate hours

+ Acts as liaison between participants, superintendents and building managers to ensure all emergency repairs are reported

+ Maintains a Resident Monitor Log, which includes tenant/guest activity and facility observations

+ Reports all non-compliance issues with respect to the tenants, guests, apartments and building to the Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention

REQUIREMENTS:

+ The shifts are 4-12am and 12-8am

+ High School Diploma/GED required, Associates Degree preferred

+ Bi-lingual (English/Spanish), preferred

+ Two (2+) years previous relevant experience in a Mental or Behavioral Health environment Preferred.

+ Ability to use business acumen to exercise good judgment and decision-making

+ Ability to deal with sensitive issues with diplomacy and discretion

+ Must be able to multi task with strong organizational skills

+ Excellent interpersonal skills and able to communicate both verbally and in written form

+ Commitment to cultural diversity and sensitivity

+ Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality

*Acacia Network is an equal opportunity employer*

Job Requirements