Resident Service Coordinator - HRM SERVICES : Job Details

HRM Services seeks a motivated, compassionate individual who will be responsible for case management, delivery of service-enriched programs, service record maintenance, preparation of program reports, and collaboration with various agencies, property managers, and others to achieve desired program outcomes. management and reporting, This is a full-time position with benefits.Essential Skills:

• Excellent interpersonal communication skills
• Knowledge and understanding of social service programs and case management.
• Problem-solving and conflict resolutions skills
• Excellent written and oral communication skills
• Ability to work within a collaborative environment.
• Ability to build and maintain consistent contacts, promote participation and build morale with residents.

Responsibilities:

• Conduct intake appointments upon resident move-in
• Meet with residents on a regular basis.
• Create and case manage resident service records.
• Enter data and outcomes into an electronic reporting portal.
• Build and maintain relationships with community service providers, property management and other team members.

• Coordinate supports and promotes positive outcomes.
• Assist residents in accessing community resources.
• Facilitate resident meetings.
• Encourage residents to be proactive toward addressing social, behavioral, and physical needs, maintaining self-sufficiency and housing stability.
• Educate residents on service availability, application procedures, and residents rights and responsibilities,
• Facilitate-e volunteer support, educational and recreational opportunities with community providers.
• Other duties as assigned.

Qualifications:

• A B.S. degree in a social services field is preferred, Applicants with of a minimum of five years' experience in human/social services or a combination of experience and education will also be considered.
• An understanding of social service systems of care and accessing community resources is essential.
• Reliable transportation and willingness to travel to both required sites.
• Strong verbal and written communication skills needed.
• Experience with file documentation and case management required.