Resident Service Coordinator, NSP - CHN Housing Partners : Job Details

CHN HOUSING PARTNERSResident Services Coordinator, New Sunrise PropertiesWe are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 50,000 families through a wide array of housing services.We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.Please click here to learn more about our Core Values and how they drive our mission and define who we are.Position Summary: CHN is looking for a Resident Service Coordinator at our New Sunrise Properties office.This position works with special needs populations (formerly homeless and/or mental health consumers) at risk of losing their housing and helping individuals/families prevent the loss of housing and /or housing subsidies. This position provides outreach to persons in their homes and in the community and also serves as liaison between tenants and landlords, while partnering with service agencies. The Resident Services Coordinator reports to the Property Management Director and assists in the delivery of New Sunrise Properties and other landlord tenant services. Given the wide range of responsibilities the successful candidate will have to exhibit good judgement and work independently without constant oversight or monitoring.The rate of pay for this position is $40,028 per year, commensurate with experience (paid at an hourly rate of $19.24 per hour; FLSA Non-Exempt).CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal, and Sick Time; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.Essential Duties & Responsibilities: In this role, you will provide support to new tenants, addressing their needs and ensuring a smooth transition into their homes. This includes assessing their requirements, resolving complaints with the assistance of Property Management, and connecting them with community resources as necessary. You will collaborate with service agencies such as mental health organizations and homeless shelters, coordinating assistance for eligible applicants. Regular inspections of units and grounds will be conducted to ensure cleanliness and identify maintenance issues. Effective communication with tenants, clinical staff, and property management will be crucial to address any concerns and maintain a safe living environment.In addition, you will demonstrate strong interpersonal skills and attention to detail when working with tenants over the phone and email. Flexibility and willingness to take on new tasks are essential, as you proactively identify and address necessary actions. Comfort in interacting with individuals of varying independence and social skills is important, as you enter their homes to provide assistance. Ultimately, your dedication to making a positive difference in the lives of vulnerable individuals will drive your work and contribute to their well-being.Education and/or Work Experience Requirements:Required:Education:

• Associate degree or higher required, or 5 years of relevant work experience in lieu of degree(s)

Experience:

• Experience in housing.
• Experience working with special needs communities.

Skills:

• Excellent communication skills, computer skills, and organizational skills
• Demonstrated sensitivity to and ability to maintain confidentiality in regard to low-income communities and persons with mental health difficulties.

Other:

• Reliable transportation and proof of valid driver's license and automobile insurance

Critical Competencies:

• Accepting of change, communication skills, team building, trustworthiness, ethics

Working Conditions and/or Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.

M/F/V/D/EOE