Resident Services Coordinator - Bell Partners : Job Details

Join Bell Partners and be a difference maker.

At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.

The Resident Services Coordinator must have the ability to, plan, organize or manage multiple responsibilities effectively with speed and accuracy, greet all residents in a warm professional manner, maintain a warm and friendly demeanor at all times, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests. This person is directly responsible for resident satisfaction.

Essential Functions and Responsibilities

+ Provide excellent service to all residents, prospects and visitors to the community

+ Responds to residential complaints and concerns in a timely and professional manner

+ Maintains a professional, friendly atmosphere in the office and public access areas

+ Greets current and potential residents and assist with questions or refer to the appropriate staff member

+ Directs residents to the proper resources

+ Provides personalized service to offer our residents an insider's view of your community, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, etc.

+ Answering and responding to calls from residents

+ Package handling

+ Shares ideas for improving resident satisfaction with the Resident Manager

+ Responsible for booking guest suites; Ensures guest suite is ready for visitors

+ Responsible for entire renewal process and generates monthly status reports for Resident Manager

+ Follow Fair Housing Standards in all matters when working with prospects and residents

+ Follow up with residents throughout their lease terms and coordinate the renewal process for each lease

+ Provide excellent customer service to residents, ensuring their needs are met

+ Regular attendance and punctuality

Additional Functions and Responsibilities

+ Additional duties as assigned

Competencies

+ Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

+ Time Management- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

+ Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

+ Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

+ Functional/Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Knowledge, Skills and Abilities:

+ Excellent written and verbal communication skills

+ Must demonstrate support of Bell Core Values

+ Must demonstrate ability to provide exceptional customer service

+ Must demonstrate ability to successfully work on a team

+ Must be able to clearly communicate both orally and in writing

+ Must be able to understand directives both orally and in writing

+ Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible

+ Must present a professional image

+ Must be resourceful and well organized

+ Ability to stand for an eight hour shift

+ Ability to work nights and weekends

Education and Background:

+ High School Diploma or equivalent required

+ 2+ years in Customer Service

+ 2+ years multi-family or Hospitality experience

About Bell Partners

Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.

Join Bell to be a difference maker. Apply today!

Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.