Residential Aide - 37th Street - Fountain House : Job Details

POSITION SUMMARY

Fountain House's housing program provides a sense of safety and stability, ensuring that members (individuals living with mental illness(es): remain housed; establish a safe space for recovery; develop independent living skills; increase their self-sufficiency and build a strong foundation from which they can achieve their life goals.

Our Residential Aides (RA) will provide exemplary care and support to our member residents. We strive to create a safe, caring, and collaborative community where our members will thrive and achieve their goals by providing support to members' daily lives.

Shift: Saturdays & Sundays 12 Midnight - 8AM

Salary: $22.36 per hour (nonexempt, union role)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member Support

• Engage and support members in the residence or apartment to perform necessary tasks for the upkeep of the residence and the well-being of members
• Work as part of Fountain House's integrated care team providing feedback, advocacy and support to FH clinical staff, case management support staff, vocational staff, and social practitioners
• Establish and update goals and accurately record progress of members
• Conduct conflict resolution and de-escalation when needed for members in a crisis
• Maintain daily log entries regarding complaints and incidents

Building Safety & Maintenance

• Meet and greet members, visitors, and external providers, check identification, and announce visitors to member residents
• Respond to emergencies and contact 911 when needed; report the incident to the Residence Director.
• Provide excellent communication skills, take phone messages, and transfer calls appropriately to members and Residence Director
• Conduct rounds to ensure safeguards are in place throughout residential space, for member safety
• Attend staff meetings and training sessions as required
• Other duties may be assigned as needed

REQUIRED KNOWELDE, SKILLS AND ABILITIES

• Experience and capacity to work with members experiencing mental health issues
• Provide exceptional ongoing support and member confidentiality
• Excellent communication skills, including ability to effectively communicate with members and staff
• Proven writing skills for accurate documentation and progress notes when needed
• Excellent computer and software proficiency (MS Office - Word, Excel, and Outlook)
• Must be able to work under pressure during a crisis
• Ability to meet deadlines for documentation and any other necessary duties
• Ability to work independently, multitask and conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Positive, energetic, dynamic, and engaging personality is essential
• Collaborative and creative approach to work-related duties

REQUIRED EDUCATION, CERTIFICATION, AND CREDENTIALS

• High School Degree or GED required
• 1-2+ years' work experience in a residential or similar setting required
• Flexible and able to work any residential shift, including evenings and weekends as needed
• Knowledge and passion for issues affecting people living with serious mental illness strongly preferred.

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential duty and meet all physical requirements satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.