Residential Aide Supervisor - Housing Works : Job Details

Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected] Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position requires applicants to successfully complete a background check through the New York State Office of Children and Family Services when it supports the mandate under Section 424-a of the Social Services Law for legally authorized agencies to inquire of the Statewide Central Register of Child Abuse and Maltreatment (SCR) as to the existence of any indicated reports of child abuse and maltreatment against an applicant prior to employment, certification, or licensure in the childcare field. All background checks will be conducted and reviewed in accordance with applicable federal, state and local law. Compensation Range: $21/hr - $24/hr commensurate with experienceOverview: The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of the program's families with children during their shifts. The RA provides crisis intervention as needed to maintain safety and security. This position will work onsite at the Best Western Plus Hotel designed to be a safe space for migrant families with children. The RAS works with clinical and program staff on the health and wellness of the program, of 8am to 4pm, 4pm to 12am, and 12am-8am. Theschedule operates 7days a week, and all holidaysas needed.The RAS provides crisis intervention as needed to maintain hotel stability.Responsibilities:

• Supervise between 10 and 15 Residential Aides (RA).
• Create RA staff schedules to ensure there is 24-hour facility coverage.
• Train staff in all programmatic policies and procedures
• Manage staff hiring, recommendations for termination, and progressive disciplinary actions.
• Coordinate and approve staff hours for accurate payroll processing
• Conduct bi-weekly staff supervision with (RA)
• Disseminate and interpret policies and procedures to RA staff.
• Investigate and report issues, using incident report approved system(s)
• Collaborate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Update rosters to ensure census, vacancies and household composition are accurate.
• Complete shift report during work hours.
• Ensure RAs are accessible to the HW's Employee Handbook.

Other functions that may be required with this position include:

• Conduct periodic facility walk-throughs during a shift.
• Ensure all staff always provide excellent customer service and confidentiality.
• Conduct Quarterly and Annual Performance reviews on (RA) in a timely manner and in accordance with established company standards.
• Ensure all staff employ Housing Works community values.
• Other duties as assigned

Minimum Requirements Education Requirements:

• High School Diploma or GED and at least three years of work experience as a Residential Aide or in a social services organization.

Qualifications:

• Dependable & flexible time availability as well as possessing Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.

Essential Physical Demands/ Working Conditions

• Frequently required to lift 20lbs. with proper assistance and tools.
• Frequently required to articulate policy, reports or evaluations to staff, residents and vendors
• Frequently required to operate office equipment and various technological devices
• Occasionally to Frequently expected to de-escalate tense, even hostile, client situations
• RAS presence required in a residence 100% of time.