Residential Collections Supervisor - GPAC : Job Details

A community bank is confidentially looking to add another member to their banking family. They are seeking a manager to oversee their Consumer Collections team.

This opportunity would be great for a community-centered individual that appreciates the flexibility and excellent culture this community bank provides. The bank offers a top-notch benefits package with opportunities to advance their career.

Responsibilities:

• Manages the organization's real estate loan collection/recovery functions.
• Oversight for the team responsible for contacting owners for defaulted loans to secure payment or negotiate settlements.
• Has some approval authority for repayment plans or settlements. Other amounts would need to be approved by CCO or Criticized Assets Committee.
• Must ensure all employees follow OVBC policies and procedures.
• Has some approval authority associated with selling OREO and foreclosure properties.
• Ensures collection/recovery activities are in compliance with policies and procedures, including the Fair Debt Collection Practices Act.
• Review and streamline existing processes.
• Works with other internal departments or external parties to perform skip tracing or asset searches, or with legal proceedings.
• Monitors calls and intervenes in complex or heated exchanges.
• Producing daily production reports, reading and interpreting the data and the ability to make adjustments based off the data.
• Completing department quality reviews, providing feedback to staff and leadership team.
• Coaching and mentoring of staff members, such as Loan Collection/Recovery Representatives and Foreclosure Specialists.
• Will have authority for personnel decisions such as hiring, performance enhancement, or disciplinary action.

Requirements:

• Bachelor's degree in finance, accounting, or a related field.
• 6-10 years' experience with managing teams.
• Experience with underwriting, credit analysis and collections.
• Ability to identify process deficiencies and implement process improvements to resolve issues.
• The ability to work accurately and independently.
• Ability to travel.
• Good verbal and written communication skills.
• Excellent analytical skills and an eye for detail.
• Strong computer skills.
• Strong time and people management skills.
• Ability to multitask.

For additional information on this opportunity, please contact Sid Kolb directly at 605.###.####. Resumes may be confidentially sent to [email protected].

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.