Residential Dining Front of House Service Supervisor - ASSOCIATED STUDENTS OF CALIFORNIA STATE UNIVERSITY CHICO : Job Details

DescriptionThe Associated Students of CSU, Chico is recruiting for Residential Dining Front of House Service Supervisor. This is a full-time, academic-year (1400 hours), non-exempt position. The pay range begins at $18.00 - $21.07/hr; placement in range is dependent upon experience with new hires typically beginning at the base of the range. The anticipated schedule is Thursday through Sunday with Monday, Thursday and Sunday 2:30pm - 11:00pm and Friday and Saturday 1:30pm - 10:00pm. This schedule qualifies for a shift differential rate of pay of a minimum of $19.35/hr. Should this schedule change and no longer qualify for shift differential, a minimum of the base pay rate of $ 18.00/hr will apply to all hours worked.Associated Students offers excellent benefits to include medical, dental and vision insurance with a generous employer contribution toward the cost. Basic life, AD&D, and long term disability are fully employer paid. Retirement is offered through CalPERS. An employee contribution to this defined benefit plan is required in addition to a significant employer contribution.The Associated Students (AS) is a comprehensive campus auxiliary corporation of CSU,Chico serving thousands of students, faculty, staff and community members through myriad student programs, services and business enterprises. With an annual budget of more than $21M, the AS operates residential and retail dining services, the Bell Memorial Union, the Wildcat Recreation Center (WREC), and administers the contract for the Wildcat Store (bookstore). Additionally, the AS offers a wide variety of services and programs such as: CAVE (Community Action Volunteers in Education), Child Development Lab, Adventure Outings, Sustainability and student government. Typically, the AS employs more than 100 full and part-time employees and more than 750 students. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position. To be considered, you must submit an application in full and attach a resume. Applications reviewed upon receipt.RESIDENTIAL DINING FRONT OF HOUSE SERVICE SUPERVISORSUMMARYThis is a supervisory position with general responsibility for the food set up, serving and clean-up operations and functions at Dining Services facilities. Under general direction to train and supervise food service and clean-up staff; to monitor portion control, quality, sanitation, and housekeeping; and to do related work as required.ESSENTIAL FUNCTIONS

• Plans, directs, and supervises serving area, clean-up, and dish washing operations (where applicable) at assigned facility.
• Monitors food presentation, customer levels, and customer comments and complaints to improve service.
• Monitors menus, determines serving portions and ensures that serving areas and supplies are ready for business. Communicates shortages of food products to production staff as needed.
• Ensures proper sanitation, food handling, and safety in the serving area.
• Prepares for daily closing, ensuring that all food items are removed and properly stored.
• Monitors equipment functioning and reports problems requiring maintenance or repair.
• Trains and directs the work of designated staff, establishes work schedules, and ensures proper coverage for business levels.
• Assists in event planning and employee trainings as needed.
• Enforces all organization policies and procedures to include operations, personnel and finance.
• Works with the other supervisors and managers regarding operations, personnel and administrative problems.
• Represents department with the campus community, other organizations, and the public, establishing and maintaining good customer relations.
• Other duties may be assigned.

CLASSIFICATIONS DIRECTLY SUPERVISEDUp to four (4) Student AssistantsTYPICAL WORKING CONDITIONSWork is performed in a food service and kitchen environment; some exposure to heat, cold, and moisture; continuous contact with staff, campus community, and public.TYPICAL PHYSICAL REQUIREMENTSStand and walk for extended periods; manual dexterity and eye-hand coordination; lift and move objects weighing up to 50 lbs.; verbal communication; use of food service and cash register equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation.TRAVEL REQUIREMENTSNoneKNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Principles, practices, and procedures of food serving operations and clean-up in a volume dining hall environment.
• Operation, maintenance, and use of food service equipment.
• Customer relations methods and techniques.
• Food service sanitation and safety.
• Principles of supervision and employee development.
• Plan, organize, direct, and supervise the serving area, clean-up, and dish washing operations and services at assigned Dining Services facility.
• Supervise, coordinate, and train staff.
• Establish and maintain good customer relations.
• Ensure that services meet the needs of the campus community.
• Maintain records.
• Develop and maintain effective working relationships and at all times demonstrating cooperative behavior with a diverse population of staff, students, co-workers, and those contacted during the course of work.
• Communicate effectively with a diverse population of staff, students, co-workers and others.
• Work well under pressure, meeting multiple and sometimes competing deadlines.

Minimum Education and Experience Requirements:

• Six (6) months full-time or part-time equivalent experience in food and beverage or retail industries.

Preferred Requirements:

• Experience in employee training and event planning preferred.

SPECIAL REQUIREMENTS:

• Must currently have a California Food Handlers Card or a Serv Safe Certification or the ability to obtain one prior to employment.
• Post-offer, pre-employment physical required.
• A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.