Resort, Front Desk Supervisor - Muckleshoot Casino : Job Details

Resort, Front Desk Supervisor

Muckleshoot Casino

Job Location : Auburn,WA, USA

Posted on : 2025-02-13T07:41:15Z

Job Description :
WE'RE DOUBLING DOWN ON YOUR FUTURE
  • Competitive salary starting at $26.35/hr. with discretionary performance bonuses 2x a year!
  • Complimentary meals and covered team member parking.
  • Company-paid gaming licenses (Class A & Class B).
WHAT YOU'LL DO
  • Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.
  • Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
  • Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
  • Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
  • Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
  • Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
  • Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
  • Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
  • Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
  • Assist in managing room availability to optimize revenue and occupancy.
  • Manage guest payments, process invoices, and manage the cash drawer accurately.
  • Prepare daily financial reports and reconcile discrepancies as needed.
  • Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
  • Perform other duties as assigned.
    • WHAT YOU'LL BRING
    • Minimum of two (2) years of luxury hospitality experience required
    • Minimum of one (1) year of supervisory experience required
    • Proven experience in Front Desk or Guest Services operations required
    • Bachelor's degree in hospitality management or related field a plus!
    • Tribal gaming experience a plus.
    HOW YOU'LL BE SUCCESSFUL
    • Knowledge of resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro etc.
    • Knowledge of local attractions and amenities to assist guests effectively.
    • Knowledge of practices and procedures of the hospitality industry.
    • Skilled in Microsoft Office and other related applications.
    • Ability to solve client issues in a friendly and timely fashion.
    • Ability to work shifts, including weekends and holidays.
    • Ability to anticipate guest needs as well as team needs.
    • Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
    • Ability to multitask and remain positive and focused in a fast-paced environment.
    WHAT TO EXPECT
    • Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
    • Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.
    • Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor..
    Apply Now!
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