Resort Manager - Gables Search Group : Job Details

Job Title: Resort Manager Location: Waterloo, IA Salary: $45-55K + bonus Job Summary of the Resort Manager: The Resort Manager will oversee day-to-day operations to ensure the resort's vision and mission are met. Manage the staff and ensure the highest customer care and customer service standards. Qualifications of the Resort Manager: •Implementing and enforcing company policies, processes, and procedures •Handling customer inquiries, feedback, and complaints with professionalism •Hiring and firing staff, reviews, onboarding and training new staff •Ensuring the cleanliness, safety, and maintenance of the facility •Collaboration with the marketing team to promote and attract new customers •Implementing innovative solutions to enhance customer experience •Adhering to the company's core values and fostering a positive and supportive work environment •Acting as a mentor and leader for the staff •Foster and develop relationships with staff and customers Responsibilities of the Resort Manager: •Planning and organization to develop and achieve goals •Ability to create innovative solutions •Strong leadership skills •Good listening and written/verbal communication skills •Effective time management •Efficient phone and basic computer application skills such as Word/Excel