Resource Coordinator - Philadelphia Corporation for Aging : Job Details

Company name: Philadelphia Corporation for AgingTitle of position: RESOURCE COORDINATORPosition type: Full Time Pay range: $37,961.70 - $43,945.41 varies based on experience.Location: PCA Main BuildingDepartment: TransportationTHE ORGANIZATIONA private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers. PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination. The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity. Benefits:

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
• Annual paid time off and vacation will be based upon tenure (Note: vacation and personal days are front loaded and are pro-rated if date of hire is not January 1st; sick days are accrued based on hours worked).

Description of Role: Under the supervision of the Transportation Manager, the Resource Coordinator is responsible for monitoring, record-keeping, document preparation, data entry, and operations and telephone support for the services managed by the Transportation Unit of the Community Engagement Department. These services include PCA Transportation Service (PTS), Shared Ride and PCA fleet management. RequirementsRequired Education and Experience:

• Bachelor's degree in business management, liberal arts, social services, or communications or Associate degree in same field or equivalent education and experience.
• With bachelor's degree, two years of work experience in customer service, business operations, social work, transportation, or field of aging. With associate degree, four years of work experience in the same fields.
• Experience in transportation, fleet management, or aging services a plus.
• A valid driver's license with a clear driving record is required.
• Microsoft or database experience
• Excel experience

Job Responsibilities:a. Regularly, monitors timeliness, efficiency, and quality of PCA Transportation Service and Shared Ride services through telephone and on-site contact with service consumers and their representatives. b. Investigates reported complaints, incidents, and accidents, as needed. Maintains log of all complaints, documents patterns of problems, and follows up to assure problem resolution. Works with PCA and outside staff regarding monitoring and complaint resolution. c. Maintains program statistics and prepares required reports, including annual PCA Transportation Service program reports and updates to procedure manual. d. Observes and evaluates the passenger assistance training techniques of provider staff, with particular focus on sensitivity to older adults and disabled populations. Recommends training improvements.e. Attends quarterly Shared Ride monitoring meetings with transportation providers, senior centers, and adult day care centers. Assists with PTS/ Shared Ride coordination issues, as identified by supervisor. f. Provides transportation information to community social services organizations, and acts as liaison with all transportation referral sources. g. Assists Transportation Manager with fleet management responsibilities, including report and document preparation, vehicle transfers and vendor contact. h. Serves as back up for Courier Services and PCA Transportation Services.Professional Characteristics:

• Must possess a valid driver's license (preferably Pennsylvania)
• Must pass a physical exam; drug and alcohol screening; and a criminal background check.
• Ability to handle multiple priorities
• Detail-oriented and results-oriented
• Excellent written, interpersonal, organizational and documentation skills
• Ability to work cooperatively with a wide variety of people

Additional requirements:1. Pre-employment physical2. Drug testing3. Criminal history clearanceFor information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted.Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.