Restoration Technician - Heritage Insurance : Job Details

Position Summary:

Cleans and restores damage to residences due to water and/or mold. Conducts detailed inspections, independently determines, and executes mitigation plan. Upon assignment, may act as the field adjuster on behalf of the Claims department.

Responsibilities:

* Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner

* Participates in special projects as assigned

* Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures

* Conducts initial onsite inspection to determine extent and scope of damage

* Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions

* Takes and labels photos; measures and sketches affected rooms

* Determines best restoration process and establish drying goals

* Removes excess water by mopping and/or extraction

* Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings

* As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.

* As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed

* Schedules follow-up and clearance tests

* Obtains Customer Service Report and Certificate of Satisfaction upon completion of job

* Completes and submits in a timely manner all required paperwork

* Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner

* Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs

* Participates in special projects as assigned

* Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures

Qualifications:

* High School Diploma or equivalent and an active Driver's License with clear driving record are required

* 6 months relevant experience. Experience in restoration or construction preferred

* WRT, ASD, AMRT certification a strong plus

* Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30lbs alone; more with assistance from a partner

* Basic computer proficiency; comfortable working with internet-based tools

* Demonstrated customer service focus / superior customer service skills

* Excellent communication skills and ability to interact on a professional level with internal and external personnel

* Results driven with strong problem solving and analytical skills

* Ability to work in a fast-paced environment; and manages changing priorities effectively

* Detail-oriented and exceptionally organized

* Collaborative partner: ability to contribute to a positive work environment

* Must be available on call and weekends

This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region.

Company paid pre-employment drug test and health screening required

Home Base for this position would be 6 Cedarhill Park Drive. Plymouth, MA 02360

Please check out or website for more information:

www.contractorsalliancenetwork.com

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