Retail Administration Manager - Quad City Bank & Trust : Job Details

Join our growing team today and enjoy growth and progression, great culture, and competitive benefits!Required Availability: Mon - Fri 8:00am - 5:45pm; Rotating Saturdays (up to 2 per month) Sat 8:45am - 12:15pmBe a part of a community-centered bank. We have been serving our friends and neighbors in southwest Missouri for over a century and with that comes a deep sense of community pride and commitment to one of our great assets - our employees!At Guaranty Bank we are passionate about helping employees reach their goals. We encourage a strong work-life balance, offer an employee benefits package that is second to none, and provide incentives for our employees to lead healthy lives. We offer our employees training and development opportunities to support building the long-term careers of our employees. With passion, skill and collaboration you can make an impact on the success of the bank, our customers and your own career!Guaranty Bank is looking for a Retail Administration Manager to join our team. The preferred candidate for this position will possess the ability to lead, coach, and motivate the Retail staff to ensure consistent behaviors and processes that will enhance the client experience. This individual will develop and maintain up-to-date information for the Retail area by partnering and collaborating with Retail team members. They will oversee policies and procedures at the branch level and ensure development and compliance with the Bank's Standard Operating Procedures (SOP). This individual will manage the Training Specialist and Market Branch Bankers, and coach and develop all Retail team members.ESSENTIAL FUNCTIONS:Responsible for the development of Retail staff, including working with the Retail team and Training Specialist to ensure branch teams are thoroughly trained and ensure all provide a consistent customer experience, evaluate training needs and work with appropriate team members to develop and deliver a consistent customer experience, and determine staffing needs and oversee Market Banker staff to fill in, as needed.Oversee and monitor operational compliance, including monthly operations reports, serving as a liaison for SOP work groups to ensure the bank is aligned with SOP, and working with branches to ensure account exceptions are cleared in a timely manner.Responsible for branch audit preparation, including overseeing quarterly audits of all banking center managers, overseeing mock audits for each location to include cash, compliance, security/internal audit, and safe deposit as needed, and assisting with audit responses when needed.Assist with branch and process efficiencies, including working with Retail managers to identify areas of needed improvement, serving as primary contact for process updates to ensure they are implemented in a timely manner, and working with the Group Operations (GO) teams to update Synapsys/Workflows as needed.Manage the Training Specialist, and oversee and conduct necessary trainings with branch staff, and assist managers with ongoing Retail initiatives and training.Oversee Retail sales incentive plan administration and confirm sales data and reports to ensure accuracy in incentive payments.Adheres to all department and company policies and procedures and follows applicable banking regulations.Performs additional job related duties or special projects as assigned or required.QUALIFICATIONS:High school diploma, technical certificate, or equivalent required. Bachelor's degree in a business-related field preferred.A minimum of five years of successful banking administrative and management experience required. Must be able to demonstrate effective leadership, management, coaching, presentation and training skills.About Guaranty BankSince 1913, Guaranty Bank has provided a full array of banking solutions along with exceptional customer service. More than 100 years of erving our community has provided us a long time to practice our philosophy of maintaining a personalized approach. In many cases, we've even served generations of your friends and family. We guarantee that you'll receive custom tailored advice and above all else, the respect you deserve. That's because as a fellow community member, we view banking as you would - individually. To us, knowing you personally allows us to offer sound advice on anything from picking the right mortgage loan, investment strategies or choosing the best account for you. It's your money. It's your life. We are your bank.EOEGuaranty Bank's Holding Company, QCR Holdings, Inc., is a relationship-driven organization and a multi-bank company, which services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Equipment Finance, LLC based in Milwaukee, WI.Pre-employment credit check, background check, and drug screen is required.For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.