Retail Agent - Rail Events Productions : Job Details

Job Title: Retail AgentCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Division/Department: Rail Events Production/Front of HouseReports To: Front of House & Business ManagerType of position: Non-Exempt/HourlyEmployee Classification: SeasonalCompensation: $16.00/hourJob Summary: The Retail Agent position works with the Front of House & Business Managers, and Retail Supervisor acting as the customer service representative assisting with the execution of the retail duties associated with the event. Agent is responsible for setting the first impression of the event's retail store, so efficiency and friendliness are required.Essential Duties and Responsibilities:

• Welcoming customers as they approach the retail area and assist with any service needs
• Ensure the retail area is kept clean and in good order
• Acting as the point of reference for guests who need assistance or information
• Assist with merchandising, product display and appropriate stocking of all onsite gift shop locations.
• Ability to learn and work with the POS system (training will be provided) to complete sale
• Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
• Assist in preparing store for top of day and prepped for next event day, at end of day
• Other duties as assigned

Education, Skill & Work Experience Requirements:

• Retail sales and customer service experience preferred
• Be team oriented, organized and accountable
• Strong leadership and communication skills
• Excellent customer service skills
• Basic computer skills and working knowledge of Point of Sales systems a plus
• Possess a well-spoken manner in personal communications

Work Environment:

• Able to work in cold, snowy or otherwise inclement winter weather
• Ability to work weekends and evenings
• Ability to lift heavy objects
• Varied schedule requiring evenings, weekends and overtime
• Majority of time spent on feet
• Workday is spent in and around active railroad yard(s)

What's in it for you?

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks starting out in their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the holiday experience for all - big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

The Polar Express Train Ride is an immersive production on a moving train that brings rewarding experiences to our employees. Being part of the Front of House team is an excellent opportunity to learn the business side of a production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.With a total cast, crew and front of house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Knowing we work long days throughout our season we do our best to support our local teams through the busy schedule that is our holiday season.