Retail Associate - Downtown Women's Center : Job Details

Job Location Los Angeles Street - Los Angeles, CA Education Level None The Retail Associate has a positive attitude and a drive to provide excellent customer service. This position assists in daily boutique operations such as sales and customer service. You will work side-by-side with job training participants and volunteers while serving the community. The Retail Associate is expected to perform a variety of cross-functional tasks in both in store and online environments. Candidates for this role should display the ability to perform essential retail skills. This position will report to the Social Enterprise Resale Assistant Manager. - Provide excellent customer service instore and online by greeting, asking and answering questions, styling, monitor fitting rooms, problem solving, up-selling and maintaining knowledge of current sales, promotions and incentives

- Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values and businesses including The Caf and MADE branded products, and contributing to department goals

- Prepare merchandise for the sales floor according to the merchandise selection flow. This includes receiving incoming donations, quality control and pricing.

- Practice loss prevention through customer service strategies

- Work alongside staff, participants, and volunteers throughout the organization

- Complete customer checkout by utilizing the POS to compute sale prices, total purchases, process cash, credit and gift card transactions, and make exchanges

- Prepare, lead and present weekly online sales through merchandising products, writing descriptions and promoting products

- Prepare and ship e-commerce, Poshmark and Instagram orders

- Maintain a clean and presentable sales floor ensuring surfaces are cleaned and sanitized, floors are swept/mopped, mirrors and windows are clean

- Perform daily visual merchandising by maintaining display shelves, styling mannequins and replenishing the sales floor

- Perform opening and closing tasks including store cleaning, maintaining signage, recording sales and KPI goals, EOD checklist and assisting in POS procedures

- Assist job training participants by providing coaching, assisting in training and supporting daily tasks

- Other duties as assigned to support the operations of the store

- Retail experience required

- Possess exceptional customer service skills

- Time Management Skills

- Ability to Multitask

- Attention to detail

- Logical and Patient

- Clear and Effective Communication Skills, including written and verbal

- Self-Starter with the ability to make decisions and direct others

- Flexible Work Schedule(including Saturdays)

- Reliability

- Team Player

- Problem Solver

- Able to stand and/or walk for an extended period of time

- Able to lift up to 35 pounds without physical limitations

**Supervisory Responsibility**

This position does not have supervisory responsibilities. **Work Environment**

Greets all customers with fast, friendly, personalized service and develops a rapport with each customer. Responds proactively to address customer service situations if they arise. Reports all customer complaints to the Social Enterprise Resale Assistant Manager. Accurately manage POS transactions in a friendly and courteous manner. Answer telephone in a friendly manner including, greeting customers giving directions to store location, and/or answering inquiries about the product and/or DWC. Routinely cleans the store and supports with visual merchandising and inventory as necessary. Reports potential safety hazards, employee accidents to the Social Enterprise Resale Assistant Manager, communicating any operational inconsistencies. **Required Education and Experience**

* High school diploma or GED required

* Retail experience a plus

**Required Knowledge/Skills/Position Qualifications**

* Customer service and sales knowledge

* POS and cash handling knowledge

* Demonstrate excellent verbal and written skills

* Flexible and works well with a team

* Demonstrates strong problem solving and critical thinking skills

* Ability to multitask and focus on department goals

* Cultural humility

**Additional Eligibility Qualifications**

* Must be a California resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.

* Must provide documentation of a negative TB rest result within the last twelve months, on first day of hire.

* Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.

* You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.

**Work Authorization/Security Clearance (if applicable)**

**Downtown Womens Center** provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organizations effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

**Downtown Womens Center** complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.