Retail Associate - Insight Global : Job Details

JOB DESCRIPTION

The Part-Time Sales Associate for Regalia will play a key role in supporting the sales and inventory management of academic regalia (caps, gowns, hoods, and accessories) for students, faculty, and staff. The ideal candidate will need to have a strong knowledge, and will be trained in the various colleges and degree programs within the university and will assist customers in selecting the appropriate regalia. This position also involves maintaining accurate inventory levels, processing sales, and ensuring a seamless customer experience, particularly during peak graduation events such as Grad Fair and Commencement.

Key Responsibilities:

- Maintain order forms, customer records, and inventory reports for easy tracking and follow-up.

- Work closely with the store management to ensure timely delivery of items and resolve any issues related to orders.

- Collaborate with other store associates to ensure smooth operations during busy periods.

- Provide knowledgeable assistance to students, faculty, and staff in selecting the correct regalia based on their college and degree program (e.g., bachelor's, master's, doctoral).

- Address customer inquiries regarding sizing, regalia options, and order timelines.

- Track and maintain inventory levels for regalia.

- Organize and manage regalia stock, including receiving shipments, restocking shelves, and preparing items for sale or rental.

- Conduct regular inventory counts and work with the store's management team to reorder stock as needed.

- Stay updated on the various academic programs and degrees offered by the university to assist customers with appropriate regalia selections.

- Process transactions for the sale and rental of caps, gowns, and other regalia accessories using the store's POS system during key events

- i.e. grad fair, commencement and distribution.

REQUIRED SKILLS AND EXPERIENCE

- Experience in inventory management practices.

- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

- Excellent communication and customer service skills.

- Familiarity with point-of-sale (POS) systems

- Experience with Google Sheets / Excel