Retail Energy Collections - Primary Services : Job Details

Join a leading group in the energy transition towards a low-carbon future with a hybrid schedule that offers the flexibility of remote work while enjoying a beautiful office for just 1-2 days per week. Be a part of a stable and growing work environment that values professionalism and offers robust training and career advancement opportunities in the renewable energy sector.

Primary Services is actively recruiting for a Collections Representative to support our prestigious client in the energy industry. This role offers the chance to leverage your experience in collections within a dynamic and evolving company committed to sustainability. As a Collections Representative, you will handle a high volume of delinquent accounts, ensuring timely and effective collections processes, while working in a hybrid environment that combines the convenience of remote work with the collaboration of in-office days.

Responsibilities

• Oversee a high volume of delinquent accounts.
• Make and receive calls to and from delinquent customers.
• Send and respond to customer emails regarding payments.
• Apply payments and credits to customer accounts.
• Create credits, bad debt write-offs, and other necessary adjustments.
• Develop and manage payment plan agreements.
• Process payments as required.
• Prepare collections packets when necessary.
• Prepare disconnection of service packets when necessary.
• Assist with special projects related to customer accounts and payment research.

Qualifications

• Experience in electricity or retail energy sector preferred.
• Available to work on a contract-to-hire basis.
• Willingness to commute to downtown Houston after November 1.
• Proficiency in handling high volumes of accounts.
• Strong attention to detail in managing financial adjustments.
• Reliable, accountable, and professional demeanor.
• Ability to work effectively both remotely and in-office as required.

Want to be notified of similar positions? Sign up to receive our job alerts delivered straight to your inbox! Visit www.primaryservices.com/signup/ to sign up.