A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made or made fresh-to-order snacks, beverages, and entrée items from Sodexo Live!'s Quick Serve menu.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Style of service may be either grab-and-go, restaurant-style, or in-seat service format.
The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and concourses, including mobile stands, permanent stand fixtures, or cafes/bistros. They may handle monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and sanitation.
Support servers and act as a role model in providing outstanding service to all Quick Serve customers.
Supporting Actions:
Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.Follow all Sodexo Live! uniform and grooming standards.Attend pre-shift or pre-event check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.Follow established procedure for time and attendance and taking assigned meal breaks.Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve department employees, and management.Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye contact, and offer a sincere verbal greeting; Be courteous and professional in all interactions; Demonstrate Sodexo Live! standards for guest service.Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.Continually observe surroundings and monitor guests to ensure they are properly attended to; Immediately alert Security of any suspicious activity.Maintain positive, ongoing communication with Quick Serve staff and supervisors; Relate information regarding guest complaints and/or feedback to ensure that customer needs are always met.Make proactive suggestions for improving the customer experience at all points of sale.Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards for sanitation and safe food handling.Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints; Involve a supervisor when previous methods have been unsuccessful.Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.Perform other tasks and duties from time to time, as directed.All staff members must pass and maintain a 10-year federally mandated background check.
#J-18808-Ljbffr
