Retail Hospitality Lead - Sodexo S A : Job Details

Job DescriptionA Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast andefficient service to customers. They will assist supervisors in organizing service of a variety of pre-made or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.Style of service may be either grab-and-go, restaurant-style or in-seat service format.The Hospitality Lead - Quick Serve may work at various locations throughout venue decks andconcourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handlemonetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and sanitation.Support servers and act as a role model in providing outstanding service to allQuick Serve customers.Supporting Actions:* Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.* Follow all Sodexo Live! uniform and grooming standards.* Attend pre-shift or pre-event check-in meetings and follow instructions from managers andsupervisors; Ask questions to ensure clear and complete understanding of needs and assignments.* Follow established procedure for time and attendance and taking assigned meal breaks.* Apply consistent focus on the customer and pay close attention to detail in the performance of alltasks.* Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Servedepartment employees and management.* Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eyecontact and offer a sincere verbal greeting; Be courteous and professional in all interactions;Demonstrate Sodexo Live! standards for guest service.* Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.* Continually observe surroundings and monitor guests to ensure they are properly attended to;Immediately alert Security of any suspicious activity.* Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate informationregarding guest complaints and/or feedback to ensure that customer needs are always met;* Make proactive suggestions for improving the customer experience at all points of sale.* Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standardsfor sanitation and safe food handling. * Take initiative in fulfilling special guest requests and be creative in resolving guest challenges andcomplaints; Involve a supervisor when previous methods have been unsuccessful.* Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.* Perform other tasks and duties from time to time, as directed.All staff members must pass and maintain a 10 year federally mandated background check.Application InstructionsPlease click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!