Retail Operations Manager - Cynthia Rowley : Job Details

Company Description

Cynthia Rowley is a leading global lifestyle brand based in New York City, known for women's ready-to-wear, accessories, surf, and swimwear. Cynthia Rowley is a community of creative, smart entrepreneurs seeking exceptional talent to further build the brand.

Role Description

The Retail Operations Manager is responsible for executing and managing all retail operations. This role involves coordinating between internal teams, external vendors, and stakeholders to oversee new store openings, renovations, rollouts, or other retail initiatives. The Retail Operations Manager ensures all operational and strategic goals are met while maintaining brand consistency and a seamless customer experience.

Key Responsibilities

Store Operations & Performance

• Recruit, train, and develop store managers and staff.
• Foster a positive team culture and maintain high employee engagement.
• Oversee daily operations of multiple retail locations to ensure efficiency and profitability.
• Analyze sales performance and implement strategies to maximize revenue.
• Ensure stores meet company standards for visual merchandising, cleanliness, and customer service.

New Store Research & Openings:

• Conduct detailed market research to identify potential locations for new stores, analyzing demographics, competitors, and market trends.
• Manage timelines and coordinate with contractors and architects as needed to execute new store openings
• Oversee end-to-end project management for retail initiatives, including new store launches, shopping events, trunk shows, and activations.

In-Store Event Activations & Trunk Shows:

• Plan and execute dynamic in-store events to drive customer engagement, sales, and brand loyalty.
• Organize in-store trunk shows, liaising with outside vendors and partners to curate exceptional experiences.
• Coordinate exclusive trunk shows at private residences, creating personalized, high-touch events for clients.

Visual Merchandising & Decor:

• Lead retail merchandising and seasonal planning for our stores
• Support the execution of store decor updates, ensuring cohesive and aesthetically pleasing displays.

Team Collaboration & Stakeholder Coordination:

• Recruit, train, and develop retail teams that exemplify brand culture and best-in-class customer experience
• Lead store managers to establish and exceed brand standards of service, visual merchandising, local marketing, and overall operational excellence in execution
• Help establish and manage store-level financial targets, costs, and KPIs to meet or exceed plan
• Analyze data and compile weekly/monthly reports on store performance

Qualifications

• 4+ years in retail management, or a similar role, preferably in the fashion or luxury retail industry.
• Strong project management and organizational abilities.
• Excellent interpersonal and communication skills.
• Creative problem-solving and the ability to multitask in a fast-paced environment.
• Understanding of retail operations, visual merchandising, and event planning.
• Familiarity with project management tools and software.
• Bachelor's degree in Fashion, Business, Marketing, or a related field.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities to contribute to exciting, high-profile projects.
• A collaborative and innovative work environment.
• Career growth within an expanding, forward-thinking fashion brand.