Retail Sales Associate - P.F. Candle : Job Details

P.F. Candle Co. is coming to Williamsburg! We are hiring a full-time Retail Associate to join our team at our brand new store location. Retail Associates serve as the face and voice of our company, engaging with customers to deliver a one-of-a-kind fragrance experience. Because first impressions are everything, Retail Associates welcome every customer to the store in a friendly and approachable manner, and possess an intimate knowledge of P.F. products, history, and values. Retail Associates are collaborative by nature, outgoing, and are excited to connect with people of all backgrounds. This position will report to the Shop Manager. Must be able to work flexible hours including weekends and holidays, and have a willingness to adapt to a dynamic work schedule based on workload and team availability. POSITION: Full-Time, Hourly START DATE: November 2024 SALARY: $24/HR JOB RESPONSIBILITIES: Customer Service

• Greet customers with a warm, friendly demeanor and create a welcoming environment throughout the shopping experience
• Engage in meaningful conversations to understand customer needs and offer product suggestions
• Provide expert knowledge and customer education on product information, development and production processes, and care/best use suggestions
• Gather customer feedback and share with larger team to identify successes and areas of improvement

• Utilize strong sales techniques to upsell or cross-sell products, ensuring customers leave with the right items for their needs
• Ensure a seamless checkout process, including sales, returns, and exchanges, and answer any questions or concerns professionally
• Achieve and exceed sales goals through personalized recommendations and building lasting customer relationships
• Stay informed about all products and be able to communicate their unique selling points effectively

• Maintain a clean and organized storefront at all times, ensuring that product displays are always well-stocked and aesthetically aligned with creative direction
• Assist with inventory management, including cycle counts and product restocking
• Organize back stock and storage areas to ensure efficiency and easy access to merchandise

• Assist with opening and closing duties, including cash handling and balancing the register
• Contribute to marketing initiatives, such as in-store promotions or social media content
• Assist with in-store events and activations

• Prior experience in retail or customer-facing roles is preferred
• Must be able to work flexible hours, including weekends and holidays
• Excellent communication skills founded on honesty and transparency
• Ability to work collaboratively and independently while managing time efficiently
• Strong interpersonal skills with a focus on delivering exceptional customer experiences
• Interest in learning about P.F. products and enthusiasm for brands with a similar mission is a plus
• Must take punctuality seriously!

• Paid vacation and sick leave
• Subsidized health care
• 401(k) plan options
• Commuter benefit contributions
• Payday product
• Employee discounts