Retail Service Team Member - Birthday/Events lead - Michaels : Job Details

Store -Monona, WI

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

**Event Coordination**

+ Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.

+ Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

+ Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.

+ Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.

+ Communicate events with clients and store team members.

+ Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

+ Adjust plans and events based on client's feedback and needs.

+ Create backup or emergency plans to be executed as needed.

+ Ensure client satisfaction for scheduled events.

+ Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

**Customer Experience**

+ Help customers shop, locate products, and provide them with solutions.

+ Provide fast and friendly check out experience.

+ Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.

+ Educate customer on Voice of Customer (VOC) survey.

+ Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

+ Participate in the truck un-load, stocking and planogram (POGs) processes.

+ Complete merchandise recovery and maintenance.

+ Perform Store in Stock Optimization (SISO) and AD set duties as assigned.

+ Support shrink and safety programs

+ Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

+ Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

+ Cross trained in Custom Framing selling and production.

+ Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**

+ Energetic and enthusiastic and personality.

+ The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.

+ Must have excellent people skills.

+ Must have experience working with children and children's events.

+ Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.

+ Must have organizational skills, interpersonal skills, and creative problem-solving skills.

+ Retail and/or customer service experience required

**Physical Requirements**

**Work Environment**

+ Ability to remain standing for long periods of time.

+ Ability to move throughout the store.

+ Regular bending, lifting, carrying, reaching, and stretching.

+ Lifting heavy boxes and accessing high shelves by ladder or similar equipment

+ If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

+ Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**

At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ( and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels ( , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit? www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . In addition, we offer a hybrid work schedule for our Support Center Team Members.

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**

_Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-###-#### (1800-MICHAEL)._

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