Retail Support Analyst - David Yurman : Job Details

About Us David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers. Our Values At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance. Job Description David Yurman is seeking a Retail Support Analyst to join our IT team. This role is crucial in providing technical support and configuration assistance for desktops, laptops, printers, POS systems, mobile devices, and remote access across the company. The ideal candidate will ensure seamless IT operations, serving as a trusted resource for end-users in both corporate and retail environments. Key Responsibilities

• Device Support & Maintenance: Deploy, configure, and maintain desktops, laptops (both PC and Mac), tablets (iPads), and mobile devices (iPhones) for end-users.
• Printer Setup & Troubleshooting: Calibrate, troubleshoot, and manage HP LaserJet, Xerox, Canon, and Zebra label printers.
• Telecommunications Support: Support Cisco VoIP phones and employee voicemail systems.
• Mobile Device Management: Administer and provision mobile hardware, including iPads and iPhones, using MDM tools such as AirWatch and Jamf.
• Application Support: Provide operational support for critical applications, including Office 365 (Outlook, Teams) and the Point-of-Sale System (POS).
• Remote Assistance: Offer remote technical support for personnel located outside the primary work location.
• Technical Standards & Policies: Ensure compliance with IT standards, policies, and procedures.
• On-site and On-call Support: Deliver on-site and remote support for our retail locations, including on-call support as needed.

Qualifications

• Education: Bachelor's degree in a related field or equivalent experience.
• Experience:
  • 3+ years supporting Windows networks; Cisco/Meraki networks a plus.
  • 3+ years working with Microsoft Active Directory/Exchange.
  • 3+ years of hands-on experience with both Windows and Apple hardware/software.
  • 2+ years of experience with Cisco VoIP phone systems, including Call Manager.
  • Knowledge of network protocols (TCP/IP, etc.).
  • Experience with commercial audio/video systems.
  • Proficiency with Bomgar and SCCM.
  • Experience with Microsoft Office 365 and Azure.
  • Experience configuring VPN solutions, such as Palo Alto Global Protect (preferred).
  • Familiarity with software ticketing systems like FreshService, ServiceNow, Footprints, and/or Zendesk.
  • Ability to lift and carry equipment weighing up to 30 pounds or more as needed.
  • Ability to navigate stairs and walk across varying distances as part of daily job duties.
  • Occasional physical labor, including bending, kneeling, and reaching to install or troubleshoot equipment.
• Skills:
  • Strong organizational and time management abilities.
  • Excellent documentation and verbal communication skills.
  • Ability to interact effectively at all levels within Corporate, Distribution Center, and Retail locations.
• Availability:
  • Able and willing to provide after-hours and holiday support as required.
  • Willingness to travel up to 25% to support retail locations.

Location: Lyndhurst, NJ Work Model: 4 Days in Office / 1 Day Remote Working Hours: 11:00 AM - 7:00 PM EST Estimated Salary Range: $80,000 - $100,000 Diversity, Equity & Inclusion at David Yurman As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all. David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).