Retention Coordinator Manager - Medicaid Experience - Jobot : Job Details

Fantastic Healthcare Finance Organization is Looking to Hire a Full-time Retention Coordinator Manager ! Fully Remote, Permanent Position with Benefits! Health Insurance Experience PreferredThis Jobot Job is hosted by: Joshua TackeAre you a fit? Easy Apply now by clicking the Apply buttonand sending us your resume.Salary: $65,000 - $70,000 per yearA bit about us:We are a new, dynamic, private equity backed healthcare organization dedicated to providing high-quality care to our community.In the role of Retention Coordinator Manager, you will provide proactive member services to new and continuing patients/families on HIPP (Medicaid Extension Program).Your main duties will include verifications, patient outreach, problem solving for members, and renewals. Health Plan / Insurance / Medicaid experience is thus helpful but not a requirement. This is a fully remote, permanent, full-time position. CONTACT ME: [email protected] 347-###-####Why join us?

• National Healthcare Finance Org
• Fully Remote!
• Great benefits
• 401K with match
• Collaborative culture with friendly team
• Unlimited Growth Opportunities
• Family environment where everyone will know your name

Job DetailsRetention Coordinator Manager - RemoteThe Retention Coordinator Manager will oversee the Retention Department including Retention Coordinator Staff and provide member services to patients/ families on HIPP. This Player/Coach role requires teamwork, collaboration and managerial experience while adhering to the our mission, vision and values. This role will report to the Associate Director of State Operations as well as have line of sight to Regional Vice Presidents. The role of the Retention Coordinator can be broken down into four main responsibilities, listed as follows: Management of Retention Staff

• Coach, mentor and guide staff of Retention Coordinators
• Conduct weekly 1:1s, semi-annual performance reviews and provide positive and constructive feedback to team as well as individually
• Work with Associate Director of State Operations to enhance and grow the department
• Monitor department data and analyze for process improvement
• Monitor new RC cases are being added to respective RC spreadsheet and outreached to in a timely manner
• Case management resolution
• Map out, outline, and ensure renewals are completed by state deadlines (Oct-January)
• Approve PTO for staff and manage back-ups/coverage to maintain appropriate staffing

Verifications: Verify commercial and Medicaid insurance in the Maintenance bucket as needed (for several hospitals potentially)Patient outreach (paystubs, follow-up): Communicate with families on HIPP Medicaid program via email, text, and phone call and build relationships to gather info betterRenewals: Work closely with families and the team to gathering docs necessary to complete renewal applicationProblem solving (deductions don't match, employer outreach, COB, random questions from families)Skills and abilities needed for this position:

• Excellent communication and people skills via phone, video and email to effectively educate and gather pertinent information
• Proven problem-solving and conflict resolutions skills while showing patience and empathy
• Ability to work independently (yet ask for help when needed). Teamwork is essential.
• Outstanding time management to prioritize, organizational skills and attention to details to ensure accuracy
• Demonstrate a positive mindset to enhance your daily interactions with patients and staff
• Exhibit adaptability, initiative and strategic thinking to have a broader, business view
• Insurance background and knowledge of HIPP helpful!! But not a requirement.
• Technically savvy - also comfortable working remotely from home office, disciplined, has good Wifi access, etc.

Interested in hearing more? Easy Apply now by clicking the Apply button.