Retention Specialist - SAGE GROUP PLC : Job Details

Job Title Retention Specialist Job Description As a Retention Specialist, you are responsible for meeting and exceeding assigned sales goals and objectives through customer retention, add-on sales, upgrades to existing accounts, and/or migration to additional Sage cloud products/services while delivering an extraordinary customer experience. Key Responsibilities •A consultative, value based selling approach is utilized to increase the adoption and utilization of Sage solutions via renewals, add-ons, upgrades, cross-selling and connected services. •A customer success mindset to drive effective change across critical touchpoints by tracking customer performance while working within the organization to deliver a seamless customer experience. •Input, update, and maintain customer and/or customer order data. •Ability to learn complex processes and systems in a timely manner turning what you have learned into actionable productivity. •Provide customers with an excellent customer experience via inbound queue calls and outbound calls to the active customer base. •Use root cause analysis to identify problems, and use your technical knowledge to resolve issues and remove barriers. •Participate cross functionally as needed, working with others to solve problems as they arise. •Track and maintain accurate records of all activities, target close dates, sales potential and close probabilities. Qualifications: •1+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required. •Must have excellent organizational and time management skills with the ability to prioritize key activities. •Experience with CRM sales order entry process. •Proficient with Microsoft Outlook, Excel, and Word. •Strong interpersonal and communication skills, both written and verbal. •Demonstrated ability to learn complex systems and processes to solve problems. Plenty of perks: •Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) •Comprehensive health, dental and vision coverage •401(k) retirement match (100% matching up to 4%) •32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) •18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date •5 days paid yearly to volunteer (through Sage Foundation) •$5,250 tuition reimbursement per calendar year starting 6 months after hire date •Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) •Library of on-demand career development options and ongoing training offerings What it's like to work at Sage: Careers homepage - Glassdoor reviews - LinkedIn page - Function Sales Country United States Office Location Lawrenceville Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [email protected] . Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/