Return Auditor - BTI Solutions : Job Details

Why work with us?Proven people.Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.Proven process.Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.Proven results.More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate - measures client satisfaction vs. expectations.
• Our clients have worked with us for over 10 years, on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions' largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Return AuditorGeneral Description: The Return Auditor is responsible for overseeing and managing the return process of goods within the warehouse. This includes auditing returned items, ensuring accuracy in the returns process, and maintaining detailed records. The role requires meticulous attention to detail, strong organizational skills, and the ability to handle discrepancies efficiently.This position requires frequent business trips, so applicants should be able to travel without any issues.Essential Responsibilities: Audit Returns:

• Inspect and verify returned items against return documentation and original purchase orders.
• Assess the condition of returned goods to determine their status (e.g., re-sellable, defective, or damaged).

Data Entry and Documentation:

• Enter return details into inventory management systems accurately.
• Maintain detailed records of returns, including reasons for return and the condition of goods.

Inventory Management:

• Update inventory records to reflect returned items and adjust stock levels as necessary.
• Collaborate with inventory control teams to reconcile discrepancies and ensure accurate stock levels.

Quality Control:

• Identify and report patterns or trends in returns to help address potential issues with product quality or fulfillment processes.
• Coordinate with quality assurance teams to assess and address recurring problems.

Process Improvement:

• Provide feedback and suggestions for improving the returns process and reducing the rate of returns.
• Assist in developing and implementing best practices for returns management.

Customer Service:

• Address and resolve any issues or questions related to returns from customers or internal teams.
• Ensure a smooth and efficient return process to enhance customer satisfaction.

Compliance and Safety:

• Ensure adherence to company policies and procedures, as well as compliance with relevant regulations and standards.
• Follow safety protocols while handling returned goods.

Reporting:

• Generate regular reports on returns data, including trends, financial impact, and other key metrics.
• Present findings to management and suggest actionable improvements.

Must Have the Following Competencies:

• Ability to lift and carry items up to [specify weight, e.g., 50 lbs].
• Capable of standing, walking, and performing manual tasks for extended periods.
• Ability to operate warehouse equipment, such as forklifts, if required.
• Work is performed in a warehouse setting with exposure to various environmental conditions.
• May require occasional overtime or weekend work based on warehouse needs.

Supervisory Requirements: NoRequirements:

• High school diploma or equivalent; associate's or bachelor's degree in logistics, business, or related field preferred.
• Previous experience in warehouse operations, inventory management, or auditing is advantageous.
• Strong analytical skills and attention to detail.
• Proficiency with inventory management systems and Microsoft Office Suite.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong communication skills for interacting with customers and internal staff.