Returns Coordinator - Hybrid/Remote - Bob's Discount Furniture : Job Details

Log and perform SAP ER 1/ EW 1 adjustments in real time while releasing delivery teams using updated release procedures (using SharePoint, Dispatch. Track, SAP ER 1 and EW 1, Outlook)Resolve systemic-to-physical inventory inaccuracies through all stages of depot handling, delivery and reverse logistics movements. Review and resolve discrepancies within complex customer accounts and ensure associated inventory movements are performed with accuracy. Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and customer satisfaction. Review and resolve Store/ Accounting/ Customer Care requests to PGI / PGR documentation. Sustain working knowledge of all procedures and policies for system interface and customer account management. Provide regular feedback to Returns Coordination Lead/ Mana...Coordinator, Remote, Technology