Revenue Collector - City of Jacksonville : Job Details

Revenue Collector

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Revenue Collector

Salary

$39,945.04 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2025-06239

Department

TAX COLLECTOR

Opening Date

10/24/2024

Closing Date

11/6/2024 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Tax Collector Department is actively seeking four (4) Revenue Collector.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is entry-level administrative support work in the receipt and processing of revenues and payments and preparing and issuing related documents. The work requires knowledge of techniques, methods, and procedures used in the receipt and processing of drivers licenses, taxes, fees, bills and related payments which involves the use of specialized skills which is learned on the job or through specialized training. Contacts require skills in understanding and/or influencing people and are important in explaining rules and regulations and providing services, including skills of persuasiveness, assertiveness and sensitivity to others point of view that are required to influence behavior, change an opinion or turn a situation around. The work is semi-routine in that tasks are covered by procedures or precedents, but some latitude is permitted to consider the most appropriate method, technique, or procedure to follow. The work is performed in an office environment. Operates motor vehicles. Operates personal computers using word processing, spreadsheets, and databases, copiers, validators, and other standard office equipment. The physical demands consist mainly of sitting or standing in one place for extended periods of time and may occasionally require lifting or moving light objects weighing less than twenty (20) pounds. The work is performed under general supervision where the work is subject to instructions and established work routines and procedures, and the worker is given latitude to rearrange the sequence based on changing work situations or workflow.

Examples of Work

+ Assists the public by providing respectful, courteous and knowledgeable customer service, via face to face, phone, letter, fax and/or email effectively and efficiently.

+ Determines customers need and acts as an advocate to complete all transactions. Receives and processes payments for taxes, fees, bills and other payments and prepares and issues receipts.

+ Prepares and issues routine motor vehicle registration and tag renewals, animal, hunting and fishing, titles, driver licenses and related documents.

+ Reviews application forms and verifies for accuracy and completeness.

+ Verifies authenticity of legal documents and determines an individuals legal presence in this state/county.

+ Codes, verifies, enters, and retrieves data using computers and other standard office equipment.

+ Responds to inquiries from the public by researching and providing information concerning fees, bills, permits, registrations, tags, titles, licenses and related matters.

+ Administers driver license skills road test, when needed.

+ Balances cash receipts daily.

+ Trains less experienced staff in the processes and procedures of each transaction.

+ Files correspondence, documents, and related information.

+ May type forms, letters and correspondence.

+ Operates motor vehicles.

+ Operates personal computers using word processing, spreadsheets, and databases, copiers, validators, and other standard office equipment.

+ Demonstrates proficiency in the City of Jacksonvilles competencies.

+ Performs related work as required.

Knowledge, Skills and Abilities

+ Knowledge of the laws, rules, regulations and procedures governing the receipt and processing of taxes, fees, fines, bills and related payments.

+ Knowledge of office practices and procedures.

+ Skill in operating computers and various standard office equipment.

+ Ability to simultaneously listen, communicate, interpret and enter data into a computer terminal with accuracy and speed.

+ Ability to learn the laws, rules, regulations and procedures governing the receipt and processing of taxes, fees, bills and related payments.

+ Ability to learn the procedures used in preparing and issuing permits, registrations, tags, titles, liens, licenses, and related documents.

+ Ability to receive and process payments and prepare and issue a variety of documents.

+ Ability to read and verify the accuracy and completeness of documents.

+ Ability to code, enter and retrieve data using computers.

+ Ability to operate motor vehicles.

+ Ability to operate personal computers using word processing, spreadsheets, and databases, copiers, validators, and other standard office equipment.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS:

+ Two (2) years of education and/or experience in each:

+ Cash handling (2 years)

+ Data entry (2 years) and;

+ Face-to-face customer service contact dealing with the public (2 years).

+ High school graduate or equivalent - preferred.

OTHER REQUIREMENTS:

+ The probationary period for this class is twelve (12) months.

LICENSING/CERTIFICATION/REGISTRATION:

+ A valid drivers license is required prior to appointment and must be maintained.

+ City of Jacksonville Public Driver Certification must qualify for prior to appointment, obtain, and maintain during employment.

+ Depending upon assignment, may be required to possess a State certification as a Drivers License Examiner.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the schools name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make [email protected] a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veterans preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating see resume does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

The budgeted annual salary for this position is $39945.04. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

+ Yes

+ No

04

This position is located in an office and is not a remote location.

+ I have read and understand the above statement.

05

A high school graduate (or higher education level) is preferred. Please select the appropriate box below.

+ I graduated from high school.

+ I received my GED.

+ I graduated from high school and have some college.

+ I did not graduate from high school nor did I receive my GED.

06

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

07

An exam is required for this position. The exam will be conducted in person at City Hall in Jacksonville, Florida at a date to be determined and there are no exceptions to this. The exam cannot be taken online. Do you understand that you must take an exam in order to be considered for this position?

+ Yes, I understand that I must take an exam in person at City Hall in Jacksonville, Florida in order to be considered for this position.

+ No, I will not be able to take an exam for this position.

08

Do you have two (2) years of education and/or experience in data entry?

+ Yes

+ No

09

Provide a detailed description (at least 3-4 complete sentences) of your experience.

10

Indicate the organization(s) you worked for where you gained this experience.

11

Do you have two (2) years of experience in face-to-face customer service contact dealing with the public?

+ Yes

+ No

12

Provide a detailed description (at least 3-4 complete sentences) of your experience.

13

Indicate the organization(s) you worked for where you gained this experience.

14

Do you have two (2) years of experience in cash handling?

+ Yes

+ No

15

Provide a detailed description (at least 3-4 complete sentences) of your experience.

16

Indicate the organization(s) you worked for where you gained this experience.

17

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

+ FL Class A Commercial Driver License (CDL)

+ FL Class B Commercial Driver License (CDL)

+ FL Class C Commercial Driver License (CDL)

+ FL Class E Driver License

+ GA Standard Driver's License

+ GA Class A Commercial Driver's License (CDL)

+ GA Class B Commercial Driver's License (CDL)

+ GA Class C Commercial Driver's License (CDL)

+ License from another State.

+ Learner Permit

+ My license is currently invalid.

+ I do not possess any type of Driver's License.

18

If you have a State of FL license, does your license currently have one or more of these restrictions?

+ C or 1 - Business Purpose Only

+ D or H - Employment Purposes

+ P or 2 Probation Interlock Device

+ S or I Other Restriction

+ Two or more of these restrictions.

+ I have an out of state license.

+ None of the above.

19

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

+ Yes

+ No

20

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

+ Yes

+ No

21

Have you been considered a Habitual Traffic Offender (HTO) within the past 12 months from current date?

+ Yes

+ No

22

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

+ Yes, the City of Jacksonville has my consent to check my driver's license.

+ No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

+ I do not possess a valid driver's license.

23

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

24

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

25

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

Required Question

Agency

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

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