Revenue Specialist - System Soft Technologies : Job Details

Sr. Revenue Cycle Applications Analyst

Duration: 12+ months (likely extension)

Location: Remote (Los Angeles, CA 90032 preferred)

Must-Haves for the Revenue Cycle Applications Analyst

Senior role:

- Bachelor's degree or equivalent experience: A bachelor's degree is required, but 9 years of relevant experience can substitute for this requirement. High School is a MUST!

- Minimum 5 years of relevant revenue cycle experience: Experience in the revenue cycle, including systems like billing, patient accounting, scheduling, or coding, is essential.

- Expertise in Soarian and HL7 interface troubleshooting: Senior-level proficiency with Soarian and experience troubleshooting HL7 interfaces is mandatory.

- Strong technical skills in revenue cycle applications: Familiarity with applications like PBAR, Siemens MedSeries 4, Cerner, Change Healthcare, nThrive, Relay Assurance Plus, Visiquate, GE Centricity, and PatientKeeper is required.

- Analytical and problem-solving skills: Ability to conduct need-gap analysis, design system solutions, and analyze workflows to improve productivity and system efficiency.

- Project management experience: Experience in leading or participating in projects, managing timelines, milestones, and ensuring timely and on-budget delivery of solutions.

- Customer service skills: Proven ability to handle service requests, resolve problems, and communicate effectively with internal users, vendors, and peers in a professional and timely manner.

- Data integrity and security management: Experience in managing system security, ensuring data integrity, and maintaining software upgrades and implementations.

- Report generation and analytics skills: Ability to create and maintain both standard and custom reports, utilizing technologies like IBM Showcase, QlikView, Cerner Command Language (CCL), and Siemens MedSeries 4.

- Strong organizational skills: Ability to prioritize tasks in a dynamic environment and manage multiple activities efficiently.

- On-call availability: Willingness to fulfill on-call duties as required.

Summary:

The Revenue Cycle Applications Analyst, Senior will work with external vendors, system owners, community partners, contractors, and our Medicine leadership to design, develop, implement and make operational revenue cycle information systems including but not limited to Soarian, PBAR, Siemens MedSeries 4, Cerner, Change Healthcare, nThrive (MedAssets) Suite, Relay Assurance Plus, Visiquate, GE Centricity, PatientKeeper and others. This incumbent will identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems Using data processing.

In addition, the Revenue Cycle Applications Analyst, Senior acts as an application administrator by ensuring data integrity, maintaining system security, extracting, analyzing and transforming data, facilitating user/vendor communication, and managing software upgrades, implementations and/or conversions. The Rev Cycle Application Analyst Senior also understands the functional workflow and processes of the Departments (s)he supports and maintains system functionality and design in support of workflow efficiency and user/department productivity.

The Revenue Cycle Applications Analyst, Senior will also balance their time primarily between direct customer service and project related activities. They will also analyze, plan, design, create and maintain intermediate to advance level reports our various technologies including but not limited to IBM Showcase, QlikView, Cerner Command Language (CCL), OnDemand, and Siemens MedSeries 4 Query/Reports. The Rev Cycle Application Analyst Senior will work independently on complex system activities as well as project management activities.

Minimum Education/Experience:

• Bachelor's degree or 9 years of relevant experience if no bachelor's degree

• Minimum 5 years relevant revenue cycle experience

• Senior level Soarian and HL7 interface troubleshooting experience required

• Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.

• Familiarity and experience 3M, PBAR, MedSeries4, Change Healthcare, nThrive, Patient Keeper experience, and/or Revenue Cycle experience (Scheduling, Registration, HIM coding & abstracting, Patient Accounting and Billing) a plus.

Accountabilities:

Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.

Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Leads small/medium projects and facilitate team and cross-functional meetings; uses planning skills to manage and complete work efforts on time and on budget for projects.

Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization's needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions to department leaders.

Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems. Searches for and identifies alternative and/or innovative solutions to technical problems.

Technical Skills and Industry Knowledge: Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.

Reports & Analytics: Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.

Training: Trains new/current staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.

Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.