Review and Adjustment Unit Supervisor (PUBLIC SERVICE ADMINISTRATOR) - State of Illinois : Job Details

Job Requisition ID: CS 42977

BPIS: 07218

Start Date:

Closing Date/Time: 12/05/2024

Agency: Department of Healthcare and Family Services

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: General Administration/Business Marketing/Labor/Personnel

Bilingual Option: None

Salary: Anticipated Starting Salary $7,966 monthly; Full Range $7,966 - $11,759 monthly

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number CS 42977

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Postion Overview:

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a qualified and motivated individual to join our Review & Adjustment division in the role of Public Service Administrator. This includes directing and evaluating internal functional program reviews of operational areas of the review & adjustment functions of the agency's Title IV-D program.

The ideal candidate will be a proactive leader, creative problem solver and strategic thinker to be successful in evaluating the operations of the Review & Adjustment Unit implementing objectives for improvement, while maintaining working relationships with other governmental professional organizations. The possession of these skills will ensure the candidate is successful in the role.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

* Monday-Friday work schedule

* Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)

* Health, Life, Vision, and Dental Insurance

* Pension Plan

* Paid Parental Leave

* Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)

* Employees earn (12) paid Sick Days annually.

* New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.

* Employees earn (3) paid Personal Days annually.

* (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

* Serves as working supervisor

* Plans, directs, and evaluates internal functional program reviews of operational areas of the review and adjustment function of the agency's Title IV-D program

* Directs and evaluates the development and updating of a complex, written manual pertaining to child support review and adjustment functions

* Conducts studies and drafts reports to assist policy writers in the Review and Adjustment Unit

* Assists the Section Manager with developing, conducting, and evaluating in-house training programs associated with review and adjustment functions

* Develops and conducts single-purpose research projects for management consideration of review and adjustment program expansion and accountability

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

* Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college

* Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization

Preferred Qualifications

* Three (3) years of professional experience working with State and Federal policy as it relates to Child Support

* Three (3) years of professional experience in policy analysis, decision theory or equivalents

* Three (3) years of professional experience developing or implementing policies and procedures for a child support program

* Three (3) years of professional experience developing and implementing child support programs and operational policies, goals or objectives in accordance with state and federal regulations as it relates to Child Support

* Two (2) years researching and evaluating confidential child support records and resolving child support Issues while exercising discretion when responding both verbally and in writing

* Two (2) years of supervisory experience

* Two (2) years of experience utilizing computer applications such as Microsoft Word, Excel and Outlook

* Two (2) years of experience conducting professional team meetings

Specialized Skills

* Requires three (3) years of professional experience working with State and Federal policy as it relates to Child Support

* Requires three (3) years of professional experience in policy analysis, decision theory or equivalents

Conditions of Employment

* Requires completion of a background check and self-disclosure of criminal history

* Requires the ability to travel in the performance of duties, with oversight stays as appropriate

* Requires the ability to utilize and maintain state issued equipment such as laptop

* The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: Monday - Friday 8:30a.m. - 5:00p.m.

Work Location: 607 E Adams St Springfield, IL 62701-1634

Email: [email protected]

Posting Group: Leadership & Management

This position DOES contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

* [email protected]

* [email protected]

Nearest Major Market: Springfield