RISE Technical Support Staff I - Alabama A&M University : Job Details

Summary:

The AAMU-RISE enterprise supports multiple contract customers for Alabama A&M University. RISE performs on a variety of projects and tasks across the government and industrial arena. Multiple full-time positions are available for technical support on these initiatives. Pay varies depending on the candidate grade/tier, and by the applicable task order.Essential Duties and Responsibilities:

The successful candidate will be expected to perform per the customer specification either onsite at AAMU, or at the customer facilities, as determined by the task.

* Investigate and resolve technical issues per customer requirements.

* Provide technical assistance and support as required.

* Troubleshoot existing systems, and perform upgrades; based on customer needs.

* Ability to prioritize activities and document process as necessary.

* Ability to execute assigned tasks and procedures.

* Some creativity and latitude are expected.

* Typically reports to a project leader or engineer.

* Relies on experience and judgment to plan and accomplish goals.

* Ability to multitask.

Minimum Position Requirements (including certifications, licenses, etc.):

* 2-year degree or equivalent credentials, and any other educational requirements necessary to satisfy customer specifications.

* 0-5 years of experience, or as appropriate for the position

Knowledge, Skills, and Abilities:

* Ability to perform tasks per customer requirements.

* General knowledge of a wide range of computer systems software, applications, hardware, and communications.

* Ability to simultaneously coordinate and complete multiple projects.

* Advanced troubleshooting techniques.

* Maintains records of completed tasks.

* Ability to communicate verbally and in writing.