RN - Team Captain/Triage Nurse - East Locations - Eskenazi Health : Job Details

22456 RN - Team Captain/Triage Nurse - East LocationsApply now »Date: Jan 7, 2025Location: Indianapolis, US, 46226Organization: HHCDivision:Eskenazi Health Sub-Division: FQHC Req ID: 22456 Schedule: Full Time Shift: Varied (Days/Evenings) Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis. FLSA StatusNon-ExemptJob Role SummaryThe Team Captain RN and Triage Nurse RN are positions that allow for a collaborative approach to the patient's healthcare in a multitude of ways.Team Captain RN - This role is for the nurse responsible for the overall care of patients assigned to their team's providers. This includes risk assessment and coordination of care for high risk patients, tracking quality metrics, delivering elements of patient education, and serving as the principal point of contact for patients and other care providers outside of face-to-face appointments. The Team Captain supervises and directs the activities of team nurses and support staff.Triage Nurse RN - Triage is an interactive process between the nurse and patient that occurs over the telephone or face-to-face and involves identifying the nature and urgency of client healthcare needs and determining the appropriate disposition. The role of the triage nurse is to assess the patient, provide patient education, and crisis intervention. The goal of telephone triage services is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction. The triage nurse aids in directing the patient to the right level of care with the right provider in the right place at the right time. These roles are with Eskenazi Health's newest Primary Care FQHC Eskenazi Health Center location on E38th Street, the Eskenazi Health Thomas & Arlene Grande Campus. This health center is located at 6002 E. 38th Street, Indianapolis, 46226. This clinic supports a variety of services. You can view more information about the new health center here: Eskenazi Health Center Thomas & Arlene Grande Campus Essential Functions and ResponsibilitiesLeadership:Innovates, takes risks and experiments to improve outcomesManages timelines/deadlines of team projects and site projects as assigned.Signs off on staff competencies.Participates in interview process and evaluations for clinical positions.Conflict Resolution:An active listener to the patient, family, and staff member in conflict.Remains calm in a conflict situationWorks to seek a solution that is good for both parties to the conflict.Financial Accountability/Stewardship:Promotes practice growth through attracting and retaining new patientsEnsures requests for medication refills, test results, and other patient concerns are completed in a timely manner.Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing.Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.Initiative & Growth:Demonstrates a self-directed work effort aligned with team goals.Works collaboratively in the care and care management of patients and their families.Technical Skill:Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures.Accountable for the safety and care of the patients/families within the team's panel.Uses critical thinking skills in the care of the patients/families and to resolve issues within the team.Job RequirementsRegistered Nurse required; with current license to practice in the State of IndianaFour years progressive professional experience as a nurse requiredOne-year previous leadership experience strongly preferred.BSN preferred.Must complete Eskenazi Institute for Leadership training within 18 months of assignment.ContactHave questions? Contact Chalise Achille at: [email protected] Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women's Health, just to name a few. Apply now »[]( []( []( []( []([ ](For 160 years, Eskenazi Health has offered high-quality, cost-effective and patient-focused health care to the residents of Marion County and Central Indiana. As one of America's largest essential health-care systems, Eskenazi Health provides treatment and services to nearly 1 million outpatient visitors each year.Eskenazi Health prides itself on creating the best possible experience for employees while on the job, providing the organizational care that makes everyone's job easier. Eskenazi Health has been named as one of Becker's Hospital Review's “150 Top Places to Work in Healthcare” for three consecutive years and was named on the Forbes list of America's Best Employers 2018. The hospital and its more than 30 primary and mental health care sites located throughout Indianapolis are always looking for quality professionals to fill positions and join the Eskenazi Health team.