Roadside Assistance Agent - TaskUs : Job Details

Overview:

Our team has developed a strong culture of safety, professionalism, and personal responsibility. We expect all team members to adhere to team standards of conduct.

Key Responsibilities:

● Maintain TaskUs's high standard of safety, inside and outside of the vehicle

● Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a

willingness to constantly adjust to changes in the environment

● Be the deputy for technology by communicating courteously always with management, engineers, and the

public

● Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a

week; able to sit still for long periods of time

● Capable of responding quickly to changing and potentially high-pressure environments ● Work mostly individually but also in small groups of 2-10 people

● Monitor multiple software systems with constant focus

● Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations

● Complete daily reports and document procedures and tests

● Interact with the members of the public and educate them on self-driving technology

● Operate self-driving vehicles on both defined and undefined routes, including a variety of

environmental conditions

● Operate onboard data recording computers

● Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over

the vehicle's operations

● Responsible for safely setting up driverless vehicles

● Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s)

● Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking

safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car

to a safe location

● Apply safety procedures to any situation involving the rescue of a self-driving car

● Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board

the rescue vehicle, and safely drive passengers to their destination

● Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or

drugs by self-driving vehicle operators during a shift, including randomized drug testing

● Other duties as required

Education, Licensing, and Certifications Required:

● Must be 21 years old

● High School Diploma or GED required. Four-year college degree (preferred) in a related field like

industrial or applied sciences

● Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)

● Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working

CA Only:

● Ability to parallel park with minimal assistance.

● Upon acceptance of work, must be willing to be enrolled in a commercial driving program, including a randomized drug testing program

Experience:

● Minimum of 2 years of experience driving on public roads. Additional experience is preferred

● Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including

Sheets and Docs)

● Proficiency with using a touchscreen smartphone

● Must be able to type at least 40 adjusted wpm

Skills and Knowledge Required:

● Must have good attention to detail and be able to quickly and concisely describe their thoughts

● Capable of responding quickly and simultaneously to multiple scenarios

● Adapt quickly to new and developing technology

● Cross-functional verbal and written communication and issue escalation

● Must be able to multitask multiple technologies, including communications devices and vehicle status systems

● Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month

● Excellent written and verbal communication skills; and

● Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments

The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. TaskUs reserves the right to revise this job description at any time.

Pre-Employment Requirements:

Must submit to a drug test and background check

Driving Record

Pre-Employment Physical

Physical Requirements:

● Occasional standing, walking, and sitting

● Long periods of sitting

● Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders

● Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl

● Must be able to occasionally lift and/or move up to 45 pounds

● Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

● Most work is accomplished outdoors in a vehicle