ROADSIDE SUPPORT SPECIALIST - R.E. Garrison Trucking : Job Details

ROLE AND RESPONSIBILITIES- Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices- Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs- Uses discretion to approve or deny what work will be completed- Provides drivers with options to use for maintenance of break downs while on the road- Keeps interfacing departments abreast of ongoing situation in timely manner- Functions as liaison between driver and repair shop of drivers choice- Maintains honest and open dialog with the driver at all times- Utilizes software database to locate shops that can handle the particular problem at hand- Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done- Continually updates interfacing departments and drivers of progress/time frame- Processes payment for services rendered through com check or accounts payable- Ensures all records and invoices are scanned into software- Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.- Any other duties as may be assigned.QUALIFICATIONS AND EDUCATION REQUIREMENTS- High School Diploma or equivalent.- Previous maintenance and/or customer service experience preferred.- Knowledge of trucking industry a plus.- Knowledge of equipment and breakdown/repairs a plus.PREFERRED SKILLS- Must be customer oriented.- Must have excellent communication skills.- Must be able to work in fast paced environment.- This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.PI8a735739a18f-26289-#######0