Room Attendant - Winstar Casino Hotel : Job Details

Walk-Ins Welcome! Come meet our Recruiting team in person! Every Tuesday from 10am-2pm21444 World Way Dr.Thackerville, OK 73459Enter the spa tower, take a right, first door on your right. FUNCTION: Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company; RESPONSIBILITIES: * Ensures complete guest satisfaction. * Responsible for investigating guest complaints. * Responsible for follow-up with Guest complaints and requests. * Responsible for providing clean guestrooms. * Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel. * Responsible for vacuuming hotel guestrooms. * Responsible for emptying guestroom wastebaskets and clean ashtrays. * Responsible for washing windows, mirrors, door panels, and sills. * Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc. * Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People. * Responsible for ensuring that Quality Standards are met for brand expectations. * Responsible for developing a critical eye for detail and perfection. * Responsible for security of guestroom and its contents. * Responsible for performing other duties as assigned by management TECHNICAL EXPERIENCE: * Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals. * Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. * Must have the ability to stand, walk, bend, reach and move continuously to clean rooms