Room Reservations Coordinator/Scheduler - Sky Systems, Inc. (SkySys) : Job Details

Job Title: Room Reservations Coordinator/Scheduler

Job Type and Location: 12 Months Contract to Permanent role (Fulltime) || 100% Onsite || East Hanover, NJ

Summary: We seek a highly organized and customer service-oriented Room Reservations Coordinator/Scheduler (Internal Meetings & Events). The ideal candidate will have a corporate and administrative background, must be proficient with Microsoft Office Suite, and have experience with ServiceNow, SharePoint, and Customer Service/Service Delivery.

Key Responsibilities:

• Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.
• Room & Reservations Booking: Search for available meeting rooms across all locations and manage rebooking and reservations as required.
• Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate
• Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.
• Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes about scheduling support.
• Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.
• Project Support: Provide support for scheduling and room booking projects, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.

Client's Requirements:

• Primary Focus:
• Experience in the hotel industry.
• Proven ability in booking spaces and managing meeting arrangements using Outlook.
• Key Responsibilities:
• Work on projects related to booking.
• Handle day-to-day events and ensure appropriate space allocation.
• Collaborate with customers to meet their space requirements.
• Execution:
• The role involves ensuring the effective execution of booking processes and event management.
• A focus on the practical execution of booking-related tasks is crucial.
• Additional Considerations:
• Familiarity with hotel management programs is beneficial.
• Entry-level experience in the industry is acceptable.