Rooms- Rooms Division Supervisor - THE HOTEL AT AUBURN UNIVERSITY : Job Details

Job Summary:

The Rooms Division Supervisor is responsible for the daily operations and well-being of the Front Desk, Guest Services, & Housekeeping departments.

Supervisory Responsibilities:

* Coordinate, communicate, and direct the performance of departmental staff to achieve desired execution of requests and expectations.

* Direct supervision of Front Desk, Guest Services, and Housekeeping operations in the absence of the Front Desk Manager, Housekeeping Manager, Guest Services Manager, and/or Director of Rooms Operations.

* Maintain a knowledge of the Engineering department's operations and directives.

Duties & Responsibilities:

* Enhance the quality of life for our internal and external clients by establishing service standards of excellence in Front Desk, Guest Services, and Housekeeping departments

* Maintain knowledge of the hotel, university, and local events and amenities.

* Build and strengthen relationships with guests that enable future bookings.

* Performs all duties of Front Desk Agent, PBX Operator, Reservationist, Bellmen, Valet, Room Attendant, Hall Attendant, Lobby Attendant, Laundry Attendant, etc. when needed.

* Effectively manages and develops relationships with key internal and external customers.

* Proactively identifies operational challenges and works with hotel staff to solve these challenges and/or develop alternative solutions.

* Maintains open lines of communication between Front Desk, Guest Services, Housekeeping, and Engineering department to ensure a coordinated effort towards our goals.

* Ensure that company service standards are upheld to the highest standards - no compromises.

* Ensures that any guest incidents and internal defects are recorded in KYC.

* Service recovery to the guest's satisfaction before the guest departs the hotel whenever possible.

* Follow up with the guest after the event to ensure full satisfaction.

* Resolve discrepancies on room status reports with housekeeping.

* Create daily housekeeping boards and area assignments.

* Inspect rooms as needed.

* Uphold relevant departments to Forbes standards of cleanliness and service.

* Create and distribute daily and weekly reports to all necessary team members.

* Act as Manager on Duty as needed.

* Performs other related duties as assigned.

Required Skills & Abilities:

* Strong customer development and relationship management skills.

* Strong organizational skills. Ability to multi-task in a stressful and tense environment.

* Strong problem-solving skills.

* Excellent written and verbal communication skills.

* Proficient in Microsoft Office Suite or similar software.

* Ability to complete assigned tasks within established deadlines.

* Ability to integrate and harmonize office functions.

Education & Experience:

* High school diploma or equivalent is required.

* Bachelor's degree in hospitality management, business administration, or a related field is preferred.

* Minimum of 2 years of customer service and/or hotel experience is required.

* Knowledge of operations and associated opportunities.

Physical Requirements:

* Prolonged periods of walking, standing, and sitting.

* Must be able to lift up to 15 pounds at times.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Summary:

The Rooms Division Supervisor is responsible for the daily operations and well-being of the Front Desk, Guest Services, & Housekeeping departments.

Supervisory Responsibilities:

* Coordinate, communicate, and direct the performance of departmental staff to achieve desired execution of requests and expectations.

* Direct supervision of Front Desk, Guest Services, and Housekeeping operations in the absence of the Front Desk Manager, Housekeeping Manager, Guest Services Manager, and/or Director of Rooms Operations.

* Maintain a knowledge of the Engineering department's operations and directives.

Duties & Responsibilities:

* Enhance the quality of life for our internal and external clients by establishing service standards of excellence in Front Desk, Guest Services, and Housekeeping departments

* Maintain knowledge of the hotel, university, and local events and amenities.

* Build and strengthen relationships with guests that enable future bookings.

* Performs all duties of Front Desk Agent, PBX Operator, Reservationist, Bellmen, Valet, Room Attendant, Hall Attendant, Lobby Attendant, Laundry Attendant, etc. when needed.

* Effectively manages and develops relationships with key internal and external customers.

* Proactively identifies operational challenges and works with hotel staff to solve these challenges and/or develop alternative solutions.

* Maintains open lines of communication between Front Desk, Guest Services, Housekeeping, and Engineering department to ensure a coordinated effort towards our goals.

* Ensure that company service standards are upheld to the highest standards - no compromises.

* Ensures that any guest incidents and internal defects are recorded in KYC.

* Service recovery to the guest's satisfaction before the guest departs the hotel whenever possible.

* Follow up with the guest after the event to ensure full satisfaction.

* Resolve discrepancies on room status reports with housekeeping.

* Create daily housekeeping boards and area assignments.

* Inspect rooms as needed.

* Uphold relevant departments to Forbes standards of cleanliness and service.

* Create and distribute daily and weekly reports to all necessary team members.

* Act as Manager on Duty as needed.

* Performs other related duties as assigned.

Required Skills & Abilities:

* Strong customer development and relationship management skills.

* Strong organizational skills. Ability to multi-task in a stressful and tense environment.

* Strong problem-solving skills.

* Excellent written and verbal communication skills.

* Proficient in Microsoft Office Suite or similar software.

* Ability to complete assigned tasks within established deadlines.

* Ability to integrate and harmonize office functions.

Education & Experience:

* High school diploma or equivalent is required.

* Bachelor's degree in hospitality management, business administration, or a related field is preferred.

* Minimum of 2 years of customer service and/or hotel experience is required.

* Knowledge of operations and associated opportunities.

Physical Requirements:

* Prolonged periods of walking, standing, and sitting.

* Must be able to lift up to 15 pounds at times.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.