Route Service Representative - Spectraforce Technologies : Job Details

Title: Route Service RepresentativeScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Location: Sacramento, California, 95834Duration: 03 MonthsShift: Monday to Friday: 10:30 am to 7:30 pmSummary

The Route Service Representative (RSR) is the face of Quest Diagnostics to the public and our customers, acting as an Ambassador for the company. This position performs day-to-day route operations by serving client needs with regard to tracking, sorting, storing, and transporting patient specimens and other materials.

Job Description

Responsible for compliance with all processes including but not limited to: timekeeping, attendance, vehicle safety, cleanliness, safety and OSHA requirements, handheld scanning device usage, proper handling and storage of samples, packing of specimens for shipment, end-of-day vehicle checks, dress code, code of conduct, and all Company Regional Logistics policies.

Ensure safe and timely transportation of specimens, supplies, reports, equipment, and materials.

Operate company vehicle safely and maintain a valid driver's license and acceptable driving record.

Start route with proper equipment tools (route scanner, sync paper logs, carry bag, coolers for thermal storage, etc.).

Follow scheduled routes while allowing for will call stops and special pickups.

Maintain specimen integrity during transport.

Follow all scan documentation requirements.

Notify Supervisor or Team Leader of service issues for follow-up.

Communicate with Dispatch before leaving an area.

Keep route information and client notes up to date.

Attend meetings and training sessions punctually.

Meet training requirements in a timely manner.

Care for and maintain company equipment, reporting deficiencies.

Document and provide client satisfaction information to Logistics Management.

Maintain professionalism and service orientation with clients.

Demonstrate Everyday Excellence in Quest Behaviors: Agility, Customer Focus, Transparency, Team Unity, and Performance Orientation.

Work Experience:

Valid driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with no more than three moving violations in the previous 36 months.

Preferred: 1 year of experience in customer service, logistics, or delivery.

Physical and Mental Requirements: Position requires travel, extensive use of phone and handheld devices, prolonged standing, sitting, walking, driving, and fine dexterity.

Able to lift up to 25 pounds; may occasionally need to lift 40 pounds.

Effective communication skills in English with clients, supervisors, and peers.

Vision requires attention to detail and ability to see in limited light.

Knowledge of general computer operations and handheld scanner equipment preferred.

Skills:

Strong customer service skills

Strong interpersonal skills

Strong problem-solving skills

Strong collaboration skills

Strong communication skills

Strong decision-making skills

Integrity, trust, urgency, and professionalism

Approachable and service-driven

Ability to maintain composure and respect

Commitment to self-development and drive for results

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