RV Resort Clerk (Full Time) - Route 66 Casino Hotel : Job Details

Position Title: RV Resort Clerk

Department: RV Resort

Employment Classification: Non-Exempt

Position Summary/General Description:

The RV Resort Clerk registers guest and collect fees, maintains the cleanliness of the resort including restroom, showers and laundry facility while providing great customer service.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the corporation.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Ensure all procedures are followed when checking guests into and out of the RV Resort and filling of propane tanks.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
• Operate a point of sale system/cash register (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Perform all custodial duties (e.g., sweep and mop sales area; clean shelves, restrooms, break room, windows, launder linens, empty trash; and pick up trash in the parking lot.)
• Maintain and stock in-coming merchandise/inventory and provide guests with any supplies needed.
• Maintain a safe and friendly work environment by adhering to all safety guidelines.
• Read electrical meters.
• Develop a thorough knowledge of services, amenities, surroundings (e.g., supermarket, gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED preferred.
• Must be eighteen (18) years of age or older.
• Relevant work experience preferred

Licensing & Certification:

• None

Computer Equipment, Software, Machinery:

• Ability to operate Micros POS system (cash register).
• Ability to use necessary tools to fill propane tanks.
• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Proficient with basic office equipment (e.g., computer, photocopying and faxing).

Essential Physical Requirements:

• The job requires the ability to hear, kneel, stand, talk, walk and repetitively use hands 51-100% of the time.
• The job requires the ability to balance/climb, bend over, sit, and turn/twist 25-50% of the time.
• The job requires the ability to crawl, crouch/stoop, drive and reach overhead 0-24% of the time.
• The job requires the ability to push and pull 1-50 lbs. 25-50% of the time.
• The job requires the ability to carry and lift 1-25 lbs. 25-50% of the time.

Essential Mental Demands:

• The job requires the ability to problem solve, make decisions, interpret data, write and read 51-100% of the time.
• The job requires the ability to organize and plan 25-50% of the time.
• Must mathematically calculate propane levels when filling tanks.

Supervisory Responsibilities:

• None

Work Environment (inside/outside):

• The job is performed indoors/outdoors with frequent exposure to high/cold temperatures and occasional exposure to loud noises, confined areas, gas, propane, and diesel fumes.

Other Requirements:

• Must pass a pre-employment alcohol/drug screen.
• Must pass background check.
• Must complete 40 hours of propane training and receive certification.