Sales Assistant & Customer Care Coordinator Trainee - ALTIVIA Petrochemicals : Job Details

Job Details

Job Location: Houston TX Corporate Office - Houston, TX

Salary Range: Undisclosed

Description

We are seeking a diligent and proactive Sales Assistant and Customer Care Coordinator Trainee to join our team. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking.

Sales Assistant:

* Support the sales team with administrative and some transactional tasks.

* Coordinate with the sales team to ensure timely follow-up on leads and customer inquiries.

* Distributes Monthly Price Adjustments Letters to Customers (coordinated by Product Managers)

* Assists the Account Managers with Call Reports and our Central Repository.

* Assist in Summarizing Contracts and tracking expiration dates and other key elements.

* Coordinates and Maintains Customer Contact Lists with the Account Managers.

* Responsible for Maintaining the Competitive Intelligence Matrix and share positions by customers by producer.

* Works with the Market Communication Manager to target specific market

segment-specific communications (mailouts) as needed.

* Assist the Account Managers with planning and scheduling customer events and conferences.

* Generate sales reports and analytics as needed to support decision-making processes.

* Coordinate freight rate requests on behalf of the account managers.

* Supports Account Managers with Customer Profile research and end-use application verification by customers.

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Customer Care Coordinator Trainee

The Customer Care Coordinator Trainee works closely with the Customer Care Team and develops as a back-up Customer Care Coordinator.

On a Day-to-Day basis, the ALTIVIA Customer Care Trainee will:

* Drives the Clean-up of Customer Master information in Chempax.

* Maintains Account Assignment and Market Segment Designations, in Chempax on behalf of Account Managers.

* Will assist in updating and organizing the repository for our Customer On-Boarding Process. This will include coordination of missing information with the Customer Care Team and the Account Managers.

* Learns the Order to Cash Process and supports some order placement transactions.

* Receive and enter incoming order requests from customers or the Customer Care Manager.

* Helps track carrier performance and report KPIs to Supply Chain & Logistics

* Supports multiple customer care tasks as needed.

* Administrative duties with little or no supervision

Qualifications

* Bachelor's degree or 1-3 years Customer Service experience within the Chemicals Industry preferred.

* Excellent communication skills both verbal and written.

* Ability to work effectively in a team environment and good interpersonal skills.

* Strong team player who performs well in a fast-paced work environment

* Critical thinker with ability to identify and resolve problems in a timely manner.

* Team player with strong verbal and written communication skills

* Must be well organized and detail oriented.

* Strong, intermediate knowledge of MS Office & Excel