Sales Assistant - HOLLY HUNT : Job Details

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefsthat well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. POSITION PROFILE The Sales Assistant & Customer Service role is an integral part of the Holly Hunt Showroom. Responsibilities include working closely with the Sales Associate/s, Clients, Corporate Office, Outside Sales Associate/s, and Represented Vendors to ensure the smooth processing and production of orders, and Customer Service. This position is also responsible for portions of the logistics of the Showroom. Primary Responsibilities Work with clients in the showroom and on the phone as needed Answer incoming phone calls, transfer to appropriate Sales Associate Enter all new clients on customer card (assign SC account#), collect Resale form to turn into corporate send new client welcome packet to all new account holders Update expired resale info Process credit card payments, record deposits in Business Central, release orders Double check all order packets for accuracy Assist in coordinating correct freight charges for orders and ensuring shipping information is complete Make sure all forms are complete and sent to vendor/s as required; approvals for SFAs/DFAs, etc Request freight updates if ship-to changes or expedited freight is required after purchase Run weekly Order Status reports, manage open orders, update clients on ECD, add RDDs, review order hold reports Work within a team environment to support resolutions for clients Follow up on Balance Due Notices and collect payments Provide tracking updates to clients on demand, as required Initiate customer service claims to Client First Team; expedite replacements/repairs as needed Get estimates and facilitate local repairs, coordinate with clients or receiving warehouse Complete and submit refund request forms Identify, research and resolve customer issues as efficiently as possible Expedite orders partnering with Client First team to prioritize hot orders Maintain sales tools (order tear sheets, catalogs, finish samples, etc) on sales floor and order when needed Acknowledge every client that comes into the showroom Pull sample/tear sheets and perform fabric shops as needed Assist with mailers and eblasts Minimum Qualifications Bachelor's degree or equivalent experience required Proficiency with Microsoft Word/Excel/Outlook required 3+ years in a client-centric retail, design, or showroom environment (luxury preferred) Excellent communication skills; both written and verbal Must possess poise and confidence interacting with high-end customers Ability to navigate sometimes highly stressful and/or ambiguous situations Comfortable multitasking, self-starting and solutioning independently Some lifting (20-50 lbs max) Who We Hire? Simply put, we hire everyone. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected]. Employment Type: Full Time