Sales Associate / Customer Service Representative - Drybar Shops : Job Details

Overview:

Company Information

Organization Name: 1921 Enterprises dba. Drybar About Our Organization: At Drybar, our philosophy is simple:

Focus on one thing and be the best at it. For us, thats blowouts.

With that purpose in mind, we are focused on providing the best professional quality beauty products, tools, and services to create and maintain the perfect blowout for all individual hair types. We pride ourselves on providing an invigorating and inclusive atmosphere that fosters a positive client experience. Our team-oriented and customer-focused approach ensures that our clients leave with a smile and return for more extraordinary experiences. At Drybar South Jersey, we value authenticity and professional growth and provide our staff with the ability to work in a multi-store environment where positive culture, continuous education, the customer, and fun are the center of what we do! Website: FLSA Status: Non-exempt

Locations: Marlton and Mount Laurel Employment Status: Full-time or Part-time

Job Summary

As a sales associate at Drybar, you will be responsible for leading client experiences, managing shop flow, and ensuring outstanding service delivery. You will also uphold the highest level of integrity when handling client payments and maintain a supportive and engaging atmosphere within the shop. Your contribution to maintaining shop cleanliness and attending to client needs will be essential to the overall success of our team and the shop.

Sales Associate / Customer Service Representative Benefits:

• Competitive compensation plan with potential to make between $15.13-$20 per hour depending on performance
• Paid Time Off
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Sales Associate / Customer Service Representative Qualifications:

• Strong communication skills with a team-oriented and can-do attitude.
• Ability to work at a sustained, fast pace with excellent problem-solving skills and enterprising attitude.
• Experience in providing high-quality customer service and the ability to engage clients in an entertaining and welcoming manner.
• Ability to multitask effectively and maintain a professional demeanor under pressure.
• Must be willing to work some evenings and weekends at any Drybar South Jersey location.

• 1+ years experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer: 2023 DB Franchise, LLC (DBF). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.