Sales Associate - Morty : Job Details

**Sales Associate**

at Morty New York, New York ****About Morty****

Morty is on a mission to revolutionize the outdated mortgage industry by letting people shop, compare, and close any mortgage option from any lender, completely online. Purchasing a home is the largest, most important financial transaction of most peoples lives. We believe getting a mortgage should be just as simple, modern, and transparent as buying anything else online. Were building the first-ever, fully digital marketplace to make this possible.

Morty was founded by a diverse team of mortgage industry vets and software engineers and is supported by an incredible group of investors and advisors including Thrive Capital, Lerer Hippeau, Prudence, and Techstars who have backed companies like Oscar, Compass, Lemonade, Slack, Airbnb, Stripe, Dropbox, Casper, and Warby Parker.

Morty just raised a $25 million Series B financing round, with a valuation of $150M check out our and from CEO and co-founder Nora Apsel to read more!

****Who Were Looking For****

Were looking for a smart, resourceful, and self-sufficient individual to join our growing sales team at our headquarters in **New York City**. You should be a great communicator (both written and verbal), enjoy sourcing and talking to prospects, and find joy in connecting people with common interests.

***This is a great opportunity to build on sales experience and learn from others at a fast-paced, early-stage startup!***

You will talk to our customers and advise them on their mortgage options while at the same time helping us build a scalable, repeatable product and sales model that can one day serve millions of homebuyers. Every customer is different, but you'll be creative and analytical enough to become a domain expert and figure out solutions.

****Job Responsibilities - Sales Associate:****

* **Be a mortgage expert**! Learn the ins and outs of the mortgage industry, from how to compare and analyze different mortgage options to understanding the big picture of the real estate ecosystem and how we fit within it.

* Converting incoming customer inquiries.

* Be the wise, friendly face of Morty to our customers! You'll be talking to them via phone, email, chat, text, or video and guiding them through their home purchase.

* Clearly articulate Morty's value propositions to customers who don't yet know us.

* Devise and implement systems and processes in order to productize our workflows and ensure that every customer gets the same level of service and expertise.

* Manage and track a lengthy customer sales funnel in order to prioritize action items and to improve conversion and customer satisfaction over time.

* Be the voice of the customer to the Engineering, Product, and Customer Success teams, and be a resource for those teams when they need your mortgage expertise.

* Assist loan officers in managing and tracking their customer sales funnel in order to prioritize action items and to improve conversion and customer satisfaction over time.

* Assist loan officers with day-to-day tasks including: replying to emails and chats, scheduling phone calls, troubleshooting issues and coordinating with our partners to close loans seamlessly.

* Help customers with issues they hit while using the Morty product and website. Report these issues to the engineering team, suggest improvements to prevent the bugs/issues from occurring and track the fixes.

** **Job Qualifications:****

* Experience in finance, business, or tech (academic or professional).

* Minimum of 1 year of experience in sales. Customer service experience a plus.

* Desire to help each consumer with the most important financial transaction of their life.

* Strong communication skills, both written and verbal. Great with people.

* Willing and able to learn quickly you're a self-starter with a no task is too big or small attitude.

* Ability to prioritize a multitude of different tasks without micromanagement.

* Excited to join a startup and put in the hustle required to get things done!

**Please note: this job will give you an opportunity to become a licensed mortgage broker. Depending on prior experience and performance in this role, the transition to becoming fully licensed can range anywhere from 4-16 months. Dont worry, well help you study and plan the post-exam celebration!**

**Benefits:**

* Weve got you covered: 401k, unlimited PTO, casual dress code, and free health insurance (medical, dental, and vision) were there for you! Plus, public transportation benefits and pre-tax plans if you choose to commute to our accessible office in West SoHo!

*Morty is focused on building the team best suited to advance our mission to the benefit of homebuyers across the country. We recognize that work patterns have changed, and we now offer team members the option to work full- or part-time in our office in New York City or fully remotely. While each team has the flexibility to establish the work schedules and rhythms that make sense for their group, we request everyones working hours overlap substantially with Eastern Time so we can all stay connected.*

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Morty are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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