Sales Associate - Stamford Health : Job Details

Job Description Stamford Health is looking for a Full Time Retail Sales Associate. Under the direction of the director, works in conjunction with the Lead Retail Sales Specialist to assume outstanding customer service, merchandising, inventory control, and other related activities for the gift shop located in the main hospital lobby atrium. Provides input into display of merchandise, sales, new merchandise selection and the general marketing of the enterprise. The Retail Sales Specialist is also responsible for the aesthetic upkeep of the Gift Shop and will perform other duties and projects as assigned. The Gift Shop is a service, contributing to a hospital's healing environment and can be sources of revenue for the organization. It is imperative to exhibit outstanding customer service skills and to display caring, kindness and respect in all interactions. Providing outstanding customer service,information and conveniences with kindness and compassion demonstrates our values and always putting patients first. 1. Demonstrates outstanding customer service skills, and ensures quality service excellence for clients by creating a welcoming and aesthetically pleasing gift shop and ensuring strong thorough product knowledge. 2. Coordinates and performs computerized cash register sales transactions and cash management 3. Assists the Director and Lead Retail Sales Specialist i(LRSS) n all shop operations, to ensure all supplies, equipment are ordered, received, stored, inventoried or distributed according to best retail practices, and policies and regulations of the organization. 4.Provides sales coordination and problem resolution for floor customer service staff; performs direct sales and customer service as and when required. 5.Allocates and schedules work within the area, ensuring that all floor requirements are covered during operating hours; fills in for LRSS as required during PTO and other absences. 6.Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit. 7. Coordinates shipping and/or delivery of merchandise to patients, guests and staff. 8.In conjunction with Volunteer Visual merchandiser, participates in the development and set up of on-floor sales promotion campaigns. 9. Monitors general housekeeping cleanliness within the area; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained. 10. Upholds and respects HIPAA laws regarding patient information and makes necessary judgments in accordance with hospital policies. 11. Responsible for creating and maintaining an overall pristine, neat and positive environment which includes the maintenance of merchandise, displays, Flower cooler, reading materials, plants and signage, and reports issues or concerns to the appropriate personnel. 12. Prioritizes assignments and completes responsibilities in a timely manner, conducting follow-up as necessary and assumes responsibility for assigned projects and follow through until completion. 13. Orders and maintains hospital supplies and documentation as needed for Gift Shop use. 14. Responsibilities will also include various projects as assigned. Qualifications - Two or more years' experience preferably in a healthcare setting performing similar duties. -HS Diploma or equivalent Required - Ability to work well with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required. - Superior verbal, organizational and interpersonal skills required. - Knowledge of cash management principles and/or procedures. - Knowledge of customer service standards and procedures. - Ability to analyze and solve problems. - Knowledge of retail floor sales techniques. - Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. - Possesses critical thinking, analytical skills and flexibility. - Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. - Demonstrates sensitivity to customer needs and expectations. MANUAL SKILLS REQUIREMENT: Ability to operate a computerized cash register, computer and, fax/printers/copier machine. - Mobility is necessary to deliver merchandise to departments or patient rooms. - Hearing within normal range is necessary in order to safely provide assistance to guests. About Us About Stamford Health Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation. Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an A for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified™ Great Place to Work. Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center. Dedicated to being the community's most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, Instagram, YouTube, and LinkedIn. About the Team Why work for Stamford Health? Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate. Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys. With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development. Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations. Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care. We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally. For organizational leaders, we offer a comprehensive New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations.