Sales Associate (PT) - Ana Luisa : Job Details

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly, and produced ethically to create a positive impact for both people and the planet.About the jobAna Luisa is looking for a results-driven and self-motivated Sales Associate to join the retail team. The Sales Associate assumes a pivotal role in our team's success. Their primary focus will be on delivering exceptional customer service, surpassing sales objectives, and authentically narrating our brand story. Their passion for our products and commitment to exceptional customer service will help us exceed sales targets and enhance customer loyalty, making them a key contributor to our success.The Sales Associate will initially report to the Store Manager.What you'll be responsible for:Sales AchievementDevelop and maintain a deep understanding of the Ana Luisa brand and product offerings to assist customers in making informed purchase decisionsAchieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge, and genuine selling techniquesMeet and exceed Key Performance Indicator (KPI) goals; focusing on Average Order Value, Units Per Transaction, Conversion % and revenue to targetUtilize company tools, incentives, and strategies to support the achievement of store-wide sales targetsCustomer ExperienceForge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experienceCollaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customersParticipate in store events and corporate-led initiatives to enhance brand awareness and community involvementWelcome customers into the store, creating a positive and inviting atmosphereAssist customers in styling jewelry, making recommendations that complement their individual style and lifestyleWork closely with store leadership to gather and implement customer feedback to enhance the overall shopping experienceResolve customer needs promptly and effectively to ensure high levels of customer satisfactionOperational Excellence & Visual MerchandisingAccurately process customer transactions, ensuring a seamless experience in an OMNI channel settingHandle returns, exchanges, and warranties efficiently and in accordance with company policiesMaintain visual standards by executing brand, product, and marketing initiativesEnsure the sales floor remains pristine and organized, with display jewelry presented attractivelyCollaborate with leadership on store operational mattersParticipate in regular inventory counts, contributing to maintaining high inventory accuracyEnsure all front and back-of-house procedures adhere to company policies and proceduresAssist in processing shipments, including visual merchandising placement and replenishment to ensure product availabilityWhat you'll bring:High School Diploma or equivalent preferred1+ years of retail management experience; jewelry experience preferredCustomer-centric mindsetStrong communication skillsWorks well in a high performance team environmentAbility to work nights, weekends and holidaysWhat you'll love about us:Team LunchesSick LeaveBrand Perks: Employee discount; Welcome gift cardCommuter BenefitsAna Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.